Dynamics 365 CRM Technical Analyst (SQL & Configuration)

ITAC Solutions; Birmingham; Hybrid; GBP 59,000 - 64,000; Full time

Job summary

A dynamic IT solutions firm in Birmingham seeks a Dynamics 365 CRM Technical Analyst. This role involves configurating and customizing the Dynamics 365 CRM, maintaining data integrity, and translating business needs into effective solutions. The ideal candidate possesses strong SQL skills and experience in complex enterprise CRM environments. The position offers a competitive salary between $80,000 and $85,000 and a hybrid work setup with three days on-site and two remote. Join us to influence business outcomes and improve usability.

Qualifications

• Strong SQL skills for queries, validation, and data updates.
• Experience in complex enterprise CRM environments.
• Comfortable working with demanding stakeholders under pressure.

Responsibilities

• Configure and customize Dynamics 365 CRM using forms, views, business rules, workflows, and SQL queries.
• Maintain CRM data integrity, security roles, and access controls.
• Troubleshoot, train users, and document CRM configurations.
• Translate business needs into workflow automations without custom coding.
• Collaborate with IT and business teams to enhance CRM usability and adoption.

Skills

SQL

CRM configuration

Workflow automation

User training

Job description

Dynamics 365 CRM Technical Analyst (SQL & Configuration)

Birmingham, AL - Onsite

Job ID: 37013

Posted: 2026-01-16

Employment Type: Direct Hire

C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Are you ready to take ownership of a mission-critical Microsoft Dynamics 365 CRM environment and make an impact across Sales, Customer Service, and Marketing? Our client is seeking a technical analyst who thrives on improving data integrity, automating processes, and translating business needs into elegant, code-free CRM solutions. This is your chance to directly influence productivity, usability, and business outcomes in a fast-paced enterprise environment.

Benefits & Extras

• Opportunity to manage and optimize a key enterprise CRM platform.
• Work with cutting-edge Dynamics 365 configuration tools and Power Automate workflows.
• Directly support multiple business lines and high-impact stakeholders.
• Collaborative, team-oriented environment with complex problem-solving challenges.
• Work in a hybrid setup: 3 days on-site in Hoover, AL, 2 remote.

Compensation

$80,000 – $85,000

What You’ll Be Doing

• Configure and customize Dynamics 365 CRM using forms, views, business rules, workflows, and SQL queries.
• Maintain CRM data integrity, security roles, and access controls.
• Troubleshoot, train users, and document CRM configurations.
• Translate business needs into workflow automations without custom coding.
• Collaborate with IT and business teams to enhance CRM usability and adoption.

What You’ll Need to be Considered

• Strong SQL skills for queries, validation, and data updates.
• Experience in complex enterprise CRM environments.
• Comfort working with demanding stakeholders under pressure.

ITAC Solutions