Dynamics 365 CE Senior Functional Consultant

KPMG UK; Sheffield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent consulting firm in Sheffield is seeking a CE Functional Consultant to deliver Microsoft Dynamics solutions. The ideal candidate has at least 4 years of experience in CRM configuration and strong knowledge of Microsoft Dynamics CRM. Responsibilities include managing client workshops, delivering high-quality solutions, and contributing to pre-sales activities. This is a full-time position in a collaborative environment that encourages initiative and client satisfaction.

Qualifications

• Minimum 4 years hands-on proven functional experience in CRM configuration and customization.
• Proven ability to develop a clear understanding of clients’ needs.
• Experience of consultancy roles in software delivery.

Responsibilities

• Perform customer delivery of Dynamics CE modules.
• Organize and document workshops and meetings.
• Deliver high-quality business solutions to clients.

Skills

Customer Relationship Management (CRM)

Microsoft Dynamics CRM

Business Requirements

Presales

Dashboards

Business Process Mapping

Microsoft Dynamics

Requirements Analysis

Agile

Education

Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365)

Job description

Roles and Responsibilities

■ The CE Functional consultant will perform customer delivery of the various modules of Dynamics CE working closely with client teams and business stakeholders;

■ Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams;

■ Interface effectively with other members of the delivery team and the solution Architect to ensure that the CE solution meets client’s requirements;

■ Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration / customisations;

■ The creation of high quality and sustainable client solutions and project documentation including support for testing activities;

■ Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan : on time and on budget;

■ Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations;

■ Work on the creation of KPMG Dynamics 365 solutions and industry templates;

■ Meet and exceed customer expectations of business knowledge, skills and behaviour;

■ Identify business / project risks and mitigate or communicate as necessary;

■ Communicate progress updates to relevant parties both formally and informally;

■ Support practice development activities such as defining and configuring industry specific solutions;

■ In all activities, ensure timely completion of internal processes and mandatory training;

■ Work on own initiative and with minimal support if needed;

■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team;

■ Represent KPMG in a professional and positive manner at all times.

Qualifications and Skills

■ Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable;

■ Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;

■ Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage;

■ Ideally a minimum 4 years hands‑on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact / Case Management;

■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;

■ Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add‑ons.

Experience and Background

■ A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals;

■ A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;

■ Experience of consultancy roles in software delivery;

■ Experience in a delivery‑orientated IT environment using waterfall and agile methodologies;

■ Adept at Business Requirement Analysis;

■ Experience in supporting pre‑sales activities is an advantage;

■ Project documentation experience especially for work packages to be implemented by offshore teams;

■ Business process mapping, modelling and documentation knowledge.

• Seniority Level
• Mid‑Senior level
• Industry
• Accounting
• Software Development
• Employment Type
• Full‑time
• Job Functions
• Customer Service
• Information Technology
• Skills
• Customer Relationship Management (CRM)
• Microsoft Dynamics CRM
• Business Requirements
• Presales
• Dashboards
• Business Process Mapping
• Microsoft Dynamics
• Requirements Analysis
• Agile