Dynamic Service Desk Analyst - First-Line IT Support Pro

Adecco; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A staffing agency is seeking a Service Desk Analyst for a 6-month temporary role in Sussex. The role involves providing technical support to users, managing support requests, and maintaining an excellent customer service approach. Ideal candidates should have prior experience in IT Service Desk environments and be flexible in a fast-paced work setting. The position involves working with ServiceNow and Active Directory, where first-line fixes are prioritized.

Qualifications

• Experience working on an IT Service Desk vital.
• Ability to handle conflicting priorities effectively.
• Strong technical support capabilities.

Responsibilities

• Provide technical support via multiple communication channels.
• Manage request fulfilment and project activities.
• Take inbound IT support requests and log them.

Skills

Excellent customer service skills

Experience in IT Service Desk

Ability to adapt quickly in fast-paced environments

Tools

ServiceNow

Active Directory (AD)

Job description

A staffing agency is seeking a Service Desk Analyst for a 6-month temporary role in Sussex. The role involves providing technical support to users, managing support requests, and maintaining an excellent customer service approach. Ideal candidates should have prior experience in IT Service Desk environments and be flexible in a fast-paced work setting. The position involves working with ServiceNow and Active Directory, where first-line fixes are prioritized.