Dynamic Customer Service Specialist – Planning & Support

KONE; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Nottingham is seeking a Customer Service Specialist to provide exceptional support to customers and collaborate with teams. The ideal candidate will exhibit a customer-focused attitude, strong communication skills, and proficiency with tools like SAP and Salesforce. This role offers competitive salary, professional development opportunities, and a vibrant work culture that prioritizes teamwork and individual contribution.

Benefits

25 days holiday

Pension Scheme

Dental Plan

Medical Insurance

GymFlexi Membership

24/7 GP Support

Qualifications

• Customer-friendly attitude with excellent communication.
• Proactive approach with problem-solving focus.
• Experience in a customer service or call center environment.

Responsibilities

• Provide support for customers and the sales team.
• Handle customer queries and faults efficiently.
• Manage contact with KONE customers and technicians.

Skills

Customer-friendly attitude

Excellent communication skills

Problem-solving skills

Good computer skills

Tools

SAP

Salesforce

MS Office

Job description

A leading technology company in Nottingham is seeking a Customer Service Specialist to provide exceptional support to customers and collaborate with teams. The ideal candidate will exhibit a customer-focused attitude, strong communication skills, and proficiency with tools like SAP and Salesforce. This role offers competitive salary, professional development opportunities, and a vibrant work culture that prioritizes teamwork and individual contribution.