DV-Cleared ILS & Security Service Lead

BT Security; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global security organization is seeking an ILS Manager to oversee and enhance customer service delivery in a complex Managed Service. You will manage ILS activities, ensure technical competency across various technologies, and lead strategic initiatives. The role offers a competitive salary alongside numerous benefits such as a pension scheme, bonus opportunities, and extensive professional development. Ideal candidates will carry ITIL V4 Foundation and demonstrate strong leadership and problem-solving skills.

Benefits

Competitive salary

10% on-target bonus

BT pension scheme

25 days annual leave

World-class training opportunities

Enhanced family leave support

Discounted communications packages

Access to retail discounts

Qualifications

• Experience in managing customer-service delivery functions.
• Technical competence across a variety of technologies.
• Strong leadership skills to influence best practices.

Responsibilities

• Manage and maintain ILS activities within the Managed Service.
• Lead strategy development and documentation for ILS interventions.
• Create and implement cost-reduction strategies.

Skills

Service Delivery

Issue Resolution

Stakeholder Management

Quality Assurance

Decision Making

Education

ITIL V4 Foundation or working towards accreditation

Tools

Obsolescence Management

Reliability, Availability and Maintainability

Supportability Engineering

NSN Training

Job description

A global security organization is seeking an ILS Manager to oversee and enhance customer service delivery in a complex Managed Service. You will manage ILS activities, ensure technical competency across various technologies, and lead strategic initiatives. The role offers a competitive salary alongside numerous benefits such as a pension scheme, bonus opportunities, and extensive professional development. Ideal candidates will carry ITIL V4 Foundation and demonstrate strong leadership and problem-solving skills.