DV Cleared - 3rd Line Directory Services Engineer

LA International; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global IT consultancy is seeking a 3rd Line Directory Services Engineer in Basingstoke. The ideal candidate will monitor systems, manage incidents, and have a strong background in Active Directory and Windows Server. Previous experience in a multi-tenant environment and the ability to work autonomously are essential. This role requires security clearance, which may take up to 18 weeks to obtain.

Qualifications

• Deep understanding of Active Directory and Windows Server.
• Ability to respond to escalations from 2nd Line daily checks.
• Experience with ITSM tooling and Agile methodologies.

Responsibilities

• Monitor systems via Event Management tooling.
• Carry out planned activities through Change Management.
• Respond to incidents and escalate as needed.

Skills

Problem-solver with creative thinking

Understanding of Active Directory Domain Services

Windows Server 2019 and later

DNS knowledge

Group policy creation and assignment

Knowledge of PowerShell scripting

Experience in a multi-tenant environment

Project management understanding

Self-motivated and able to work independently

Job description

Role: 3rd Line Directory Services Engineer

Location: Basingstoke

Clearance required: DV Level

Shift Working (0700 - 1500 and 1100 - 1900 on a Rotating Pattern)

We are looking for a 3rd Directory Services Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team.

Examples of tasks

• Responding to escalations from 2nd Line Daily checks
• Maintaining and supporting Active Directory and providing timely updates to the Operations Lead.
• Carrying out a readiness assessment for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as Work Instructions and Patching Schedules.

Mandatory Skills

• Problem-solver with the ability to think creatively
• Deep understanding of Active Directory Domain Services
• Deep understanding of Windows Server 2019 and later
• Deep understanding of Domain Name System (DNS)
• Group policy creation and assignment
• Understanding of System Center Operations Manager and Configuration Manager (SCOM and SCCM)
• Experience working in a multi-tenant environment
• Knowledge of PowerShell scripting
• Ability to work on projects and understanding of project management terminology
• Ability to work independently as well as within a team and to collaborate with various teams like Engineering and Architecture
• Ability to embrace change and adjust priorities or processes and approach as needed
• Highly self-motivated, directed, and can work independently without supervision in a high‑pressure environment

Transferable skills and experience

• ITSM Tooling & Processes
• VMware vCenter – Use of, not Administration
• Ability to embrace change and adjust priorities or processes and approach as needed
• Knowledge of ITIL processes
• Knowledge of Agile methodologies

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.

LA International is an HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non‑clearance vacancies. LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.