Duty Technician | SC Cleared

Sanderson Government & Defence; Winchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology support firm is seeking a Duty Technician in Hursley to manage technical support requests and maintain systems. This hands-on role involves troubleshooting and collaborating with internal teams, ensuring seamless service delivery. Ideal candidates will possess strong technical skills and excel in problem-solving and customer service. Opportunity for those who thrive in fast-paced environments.

Qualifications

• Strong technical troubleshooting skills across desktop and infrastructure environments.
• Detail-oriented mindset with a proactive approach to problem-solving.
• Excellent communication skills and customer-first attitude.
• Ability to work effectively as part of a close-knit, high-performing team.
• Experience in a support role, ideally with exposure to 2nd or 3rd line environments.

Responsibilities

• Respond to incoming technical support incidents and service requests.
• Manage personal call queue for timely issue resolution.
• Provide updates and maintain communication with customers.
• Troubleshoot from password resets to complex server queries.
• Escalate issues to 3rd Line Team when needed.
• Collaborate with Engineers across Development and Technical Delivery.
• Perform software builds and rebuilds on PCs and laptops.
• Diagnose hardware faults and install upgrades.

Skills

Technical troubleshooting skills

Attention to detail

Excellent communication skills

Customer-first attitude

Teamwork

Experience in support roles

Job description

Overview

Position: Duty Technician
Location: Hursley (5 days a week onsite)
Day Rate: Market Rate
Security Clearance: SC Cleared

Are you a technically minded problem solver with a passion for keeping systems running smoothly? We're looking for a Duty Technician to join our dynamic team and play a key role in supporting the backbone of our supply chain operations.

This is a hands-on role where you'll manage technical support requests, maintain equipment, and collaborate with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, we\'d love to hear from you.

What You\'ll Be Doing

• Responding to incoming technical support incidents, service requests, and change tickets
• Managing your personal call queue and ensuring timely resolution of issues
• Providing clear updates and maintaining strong communication with customers
• Troubleshooting everything from password resets to complex server queries
• Escalating issues to the 3rd Line Team when needed
• Collaborating with Engineers and internal teams across Development, Projects, and Technical Delivery
• Performing software builds and rebuilds on PCs and laptops
• Diagnosing and fixing hardware faults, and installing upgrades as required
• Delivering top-tier customer service at every touchpoint

What You\'ll Bring

• Strong technical troubleshooting skills across desktop and infrastructure environments
• A detail-oriented mindset with a proactive approach to problem-solving
• Excellent communication skills and a customer-first attitude
• Ability to work effectively as part of a close-knit, high-performing team
• Experience in a support role, ideally with exposure to 2nd or 3rd line environments

How to Apply

If you\'re interested in hearing more, please send your profile to [e-mail]

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.