Duty Technician

Experis IT; Winchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology consultancy is seeking a Duty Technician to maintain smooth operation within their supply chain processes. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and experience in technical support. Benefits include contributory pension scheme and medical cover. Suitable candidates should submit CVs in the first instance.

Benefits

Contributory pension scheme

Employee Assistance Program

Medical and Dental cover

22 days holiday + bank holidays

Maternity and paternity leave

Sick pay

Qualifications

• Detail-oriented individual with strong technical skills required.
• Excellent problem-solving abilities are essential.
• Solid understanding of supply chain principles needed.

Responsibilities

• Handle incoming technical support incidents and requests.
• Manage personal call queue for timely closures.
• Provide ongoing customer communication and updates.
• Resolve calls from simple to complex queries.
• Work as part of a skilled engineering team.

Skills

Technical support management

Problem-solving

Inventory management

Customer service

Hardware fault fixing

Job description

Overview

ROLE TITLE: Duty Technician

LOCATION: Hursley

CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance.

We are actively looking to secure a Duty Technician to join Experis.

Experis Consultancy is a global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose / The Role

The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.

Required Skills

• To handle incoming technical support incidents, requests and changes.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries.
• Escalation of calls to 3rd Line Team as necessary.
• To work as part of a close-knit and highly skilled team of Engineers.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware.

Benefits

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday + bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance.