Duty Manager Starbucks

SSP; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is looking for a Duty Manager at Birmingham Airport for its Starbucks location, offering a pay rate of £13.80 per hour, with potential increases during night shifts. Responsibilities include managing daily operations, leading a customer service team, and ensuring high energy and positivity during shifts. Applicants should have at least 5 years of references, be 18+, and possess previous leadership experience in a fast-paced hospitality or retail environment. Employee discounts and award-winning training programs available.

Benefits

Discounted Meal and parking

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Qualifications

• 5 years of references and a Criminal Record Check required.
• Applicants must be 18 years or older for certain tasks or shifts.
• Previous experience leading a team in busy Hospitality or Retail is necessary.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, maintaining a positive atmosphere.
• Inspire team to deliver great customer service and resolve queries.
• Stay informed about unit performance and champion improvements.

Skills

Leadership

Customer Service

Problem Solving

Team Management

Job description

DUTY MANAGER – BIRMINGHAM AIRPORT, STARBUCKS

Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.30 per hour.

We have Full Time (35hrs) roles available.

Hours of operation are 2am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and a Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is necessary.

AS A DUTY MANAGER WE WILL OFFER YOU

• Discounted Meal and parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.