Duty Manager - Southampton

Smyths Toys; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading toy retailer is seeking a Duty Manager for their new store in Southampton. The ideal candidate will have experience in retail management and be able to drive sales targets while maintaining high standards of customer service. This role offers a competitive salary and a comprehensive benefits package, including 33 days annual leave and a pension scheme.

Benefits

33 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

Company Maternity and Paternity Payments

Special Life-Event Gifts

Length of Service Awards

Qualifications

• Proven track record as a Retail Manager in a fast-paced environment.
• Demonstrable high level of operational, leadership, planning, and organizational skills.
• Target driven with a customer service orientation.

Responsibilities

• Maximize sales targets in-store.
• Maintain product availability on the shop floor.
• Ensure team product knowledge.
• Handle customer queries promptly and effectively.
• Participate in weekly stock takes.
• Ensure staffing levels meet the business needs.
• Assist Store Manager with staffing issues.

Skills

Retail management experience

Operational skills

Leadership skills

Interpersonal skills

Communication skills

Customer service orientation

Motivation and ambition

Job description

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

Are you up for the challenge? Then please apply online today!

About the role

We are looking to recruit a Duty Manager for our brand new store in Southampton. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.

Salary: £31,000+ depending on experience.

Responsibilities

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The ideal candidate

• Have a proven track record as a Retail Manager in a fast paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self starter with a can do attitude
• An attractive competitive salary and bonus package
• A benefits package inclusive of:
• 33 Days Annual Leave (inclusive of public holidays)
• Defined Contribution Pension Scheme
• Life Assurance Cover
• Employee Assistance Programme
• Company Maternity and Paternity Payments
• Special Life-Event Gifts
• Length of Service Awards

Smyths Toys is an Equal Opportunities Employer