Duty Manager | REEL Burnley

Reel Cinemas; Burnley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cinema chain in Burnley is seeking a Duty Manager to support day-to-day operations and lead Front of House Assistants. This role requires previous retail management experience and flexibility to work evening shifts. The successful candidate will enhance customer service, ensure compliance with standards, and drive sales while maintaining cleanliness. Benefits include unlimited tickets for the employee and their family, along with 28 days of holiday. A positive attitude and teamwork are essential qualities.

Benefits

Unlimited tickets for employee and family

Employee Assistance Programme

28 days holiday including bank holidays

Qualifications

• Previous customer facing retail management experience is essential.
• Flexibility and approachability are required.
• Ability to manage cash responsibilities.

Responsibilities

• Lead and guide Front of House Assistants.
• Provide friendly and helpful service to customers.
• Support management in compliance with company guidelines.
• Supervise team members and ensure jobs get done.
• Drive concession sales and maintain cleanliness.

Skills

Supervisory experience

Customer service

Teamwork

Flexibility

Job description

Duty Managers have a key role as part of a busy cinema. Flexibility and the ability to work as part of a successful team will be required in this role. You will be responsible for supporting the Cinema Manager in the day-to-day running of the cinema. You will be there to lead and guide the Front of House Assistants. A desire to work within a successful team and having a helpful and approachable personality is definitely required for this role. Previous supervisory experience would be a big advantage for this role.

• Providing friendly and helpful service to customers
• Supervising team members and ensuring key jobs get done
• Supporting the management team in ensuring compliance with company guidelines
• Communicating targets and objectives to the team
• Helping the management to train team members
• Cash management responsibilities
• Driving concession sales
• Maintaining high standards of cleanliness in all public areas of the cinema
• Delivering high standards of presentation and display
• Putting stock out in the concessions areas
• Keeping up to date with your knowledge of film releases
• Working as part of a team
• You will need to be available for evening shifts and during all school holiday periods
  28 days holiday per year including bank holidays
• Flexible hours
• Unlimited tickets for you and extra for your family and friends
• Minimum 30 hours per week contracted hours.
• Employee Assistance Programme

Must be available 0900 - 2330 all days, as hours are on a rota basis. You will be expected to do 2-3 close shifts per week finishing around 11pm. Previous customer facing retail management experience is essential for this role.