Duty Manager - London Friern Barnet

Smyths Toys; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading toy retailer is seeking a Duty Manager for their store in Greater London. The role includes exceeding sales targets, handling customer inquiries, and ensuring proper store operations. The ideal candidate will have a proven background in retail management, strong leadership skills, and a customer-focused approach. The position offers a competitive salary starting at £31,000, along with an attractive benefits package including annual leave, pension, and in-store discounts.

Benefits

33 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Company Maternity and Paternity Payments

Special Life-Event Gifts

Length of Service Awards

Qualifications

• Proven track record as a Retail Manager in a fast-paced retail environment.
• Demonstrated high level of operational and leadership skills.
• Ability to drive team knowledge of Top Sellers and Department Stock Loss.

Responsibilities

• Deliver, maximise, and exceed sales targets in store.
• Ensure customer queries are dealt with promptly.
• Responsible for the opening and closing of the Store.

Skills

Retail management experience

Leadership skills

Organisational skills

Interpersonal skills

Communication skills

Customer service orientation

Target driven

Job description

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

Are you up for the challenge? Then please apply online today!

About the Role

We are looking to recruit a Duty Manager for our store in Freirn Barnet. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.

Salary: £31,000+ depending on experience

Responsibilities

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure-With all customer purchases are carried out in accordance with Company guidelines

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The Ideal Candidate

• Have a proven track record as a Retail Manager in a fast paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self starter with a can do attitude
• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 33 Days Annual Leave (inclusive of public holidays)
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer