Duty Manager Boutique Capsule Hotel

CoDE Concepts; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hostel and boutique hotel in Edinburgh is seeking a Duty Manager to lead the team, ensure high operational standards, and deliver an outstanding guest experience. The ideal candidate will have leadership experience, a passion for hospitality, and the ability to resolve issues efficiently. Responsibilities include managing check-ins, overseeing food and beverage service, and maintaining high cleanliness standards. This role offers growth opportunities and benefits like complimentary stays and professional development plans.

Benefits

Personal Development Plans

Career Progression Opportunities

Free Getaways

Birthday Surprises

Team building activities

Tips & Rewards

Qualifications

• Experience in leading teams and managing shifts.
• Proven ability to maintain high service standards.
• Flexible and hands-on approach required.

Responsibilities

• Lead by example during shifts and ensure smooth operations.
• Support and motivate the team to deliver excellent service.
• Ensure health & safety and guest satisfaction.

Skills

Leadership

Customer service excellence

Problem-solving

Job description

Front of House Leadership Role

Be part of the leadership team at CODE- The CoURT, Royal Mile.

We are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE- The CoURT.

As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You'll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.

About CODE

CODE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.

Who You Are

You're the one who makes it happen.
As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service, and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you're on shift, you're the one who sets the tone and drives the experience.

Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.

We're looking for someone who is:

• Passionate about hospitality and guest experience
• Confident in leading a team and taking ownership on shift
• Professional, reliable, and self-motivated
• Flexible and hands-on, with a willingness to jump in wherever needed

Role and Responsibilities

As a Duty Manager, you will:

• Act as the lead on shift, leading by example and ensuring smooth operations
• Support, motivate, and guide the team to deliver excellence in service and standards
• Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift
• Resolve issues confidently and efficiently, ensuring every guest leaves happy

Front of House

• Welcome and look after our guests
• Manage check-ins, check-outs, and reservations
• Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling)
• Support and oversee events and guest activities
• Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)

Housekeeping & Building Care

• Supervise and support the housekeeping team to maintain the highest standards of cleanliness
• Help with linen management, room turnaround, and communal area standards
• Ensure the property is safe, secure, and well maintained
• Report maintenance issues and guest feedback promptly

Benefits & Perks

• Personal Development Plans
  Every team member gets access to a tailored development plan designed to help you achieve your goals-whether you want to climb the ladder, pivot into a new role, or sharpen your skills.
• Growth Mindset Culture
  We embrace curiosity and continuous learning. You'll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They're stepping stones to success.
• Career Progression Opportunities
  From internal promotions to cross-functional moves, we're all about unlocking your potential. Many of our leaders started on the front line-and we'll support you in doing the same.
• Learning & Training Access
  We offer on-the-job training, leadership coaching and access to external learning opportunities, so you're always one step ahead.
• Be Recognised
  We celebrate success-loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a fully-paid trip to explore another city.
• Free Getaways
  Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you plus one lucky guest.
• Family & Friends Love
  Your loved ones deserve the CoDE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.
• Birthday Surprises
  Celebrate your big day with a birthday voucher as a thank-you from us to you.
• Explore More for Less
  Enjoy discounted local tours and free entry to our Lost Close Tour. Friends and family? 30% off, too!
• Perks on Shift
  Get a free hot drink every shift, plus 25% off all food and drinks.
• Team Time
  From social events to team-building activities, we're all about good vibes and great company.
• Give Back
  Take a paid volunteering day each year to support causes that matter to you.
• Tips & Rewards
  Fair gratuities: shared based on shifts, adding around 50p/hour to your pay.
  Summer KPI Incentives: earn up to £1/hour extra for smashing performance targets and potentially earning up to an extra £500 over the summer period.
  Commissions: sales commissions for selling tours

If you think you have what it takes, please send your CV and a cover letter telling us why you'd like to join our team.