Duty Manager

Stagecoach Group plc; Tain; On-site; GBP 30,000 - 36,000; Full time

Job summary

A public transportation company in Tain seeks a manager to lead teams, enhance performance, and ensure operational excellence. Ideal candidates will have management experience, a customer-focused approach, and knowledge of transport legislation. Join a supportive team committed to innovation and customer satisfaction. Competitive benefits included.

Benefits

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass

Retail and leisure discounts

Qualifications

• Previous management or supervisory experience (transport industry preferred).
• Professional knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire team members.

Responsibilities

• Manage, mentor, and support frontline colleagues.
• Oversee driver performance and implement development plans.
• Foster strong relationships between drivers, managers, and stakeholders.

Skills

Management experience

Planning and prioritising skills

Customer focus

Excellent computer skills

Job description

Salary

£36000

What you will be doing

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don’t walk by when standards aren’t met.

What you’ll bring

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational bestpractice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

Benefits

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Ready to help us raise the bar? Apply today and be part of something brilliant.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Inverness Depot 1 Seafield Road Inverness IV1 1SG