Duty Manager

Chewton Glen Hotel & Spa; Broadway; On-site; GBP 33,000 - 39,000; Full time

Job summary

A luxury hotel in Broadway is seeking a Duty Manager to lead a team dedicated to exceptional guest experiences. You will oversee operations during your shifts, coordinate events, and manage guest services with a strong emphasis on maintaining luxury standards. Ideal candidates will have previous supervisory experience in a similar environment and strong leadership qualities. This role offers competitive salary and benefits, including live-in support for relocation.

Benefits

Annual service charge - circa 3k per year

Live-in available for 6 months

Meals included on duty

Employee recognition awards

Cashback healthcare cover after probation

Career development with training providers

Discount on food and beverage

Discount on spa treatment

Qualifications

• Previous experience in a supervisory role within a luxury hotel or similar.
• Familiarity with Health & Safety and Fire Safety procedures.
• First Aid and Pool Responder certification (or willingness to train).

Responsibilities

• Ensure smooth operation of the hotel during shift.
• Oversee guest services and coordinate events.
• Host and facilitate daily meetings with Heads of Department.
• Handle guest complaints and ensure compliance with regulations.

Skills

Strong organizational skills

Problem-solving skills

Excellent communication

Leadership skills

Guest-focused attitude

Job description

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

Duty Manager - What's in it for you?

• Salary £33,656.
• Annual service charge - circa 3k per year (non-contractual)
• Live-in available for 6 months to help with relocation
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Duty Manager - The role:

As a Duty Manager, you will ensure the smooth operation of the hotel during your shift, delivering exceptional guest experiences in line with luxury standards. You’ll oversee guest services, coordinate events and weddings, manage remote accommodations, and supervise valet parking operations. This is a hands‑on leadership role that requires flexibility, professionalism, and a passion for hospitality.

Duty Manager - Key Duties:

• Welcome and bid farewell to guests in a warm, professional manner
• Personally escort VIP guests and ensure their requirements are met
• Maintain a strong host presence throughout the day, liaising confidently with guests
• Coordinate valet parking and guest transportation between property locations
• Oversee events and weddings, ensuring luxury presentation and smooth service
• Host and facilitate daily Morning Meetings with Heads of Department
• Liaise with Reception and Housekeeping to prioritize arrival rooms
• Complete daily inspections of hotel facilities and remote accommodations
• Prepare daily reports summarizing guest feedback and operational issues
• Handle complaints confidently and resolve issues promptly
• Ensure compliance with Health & Safety regulations and fire procedures
• Assume responsibility for hotel operations in the absence of senior management

Duty Manager- Key Attributes:

• Professional, approachable, and guest-focused
• Strong organizational and problem‑solving skills
• Ability to lead and motivate a team
• Calm under pressure and solution‑oriented
• Flexible and adaptable to changing priorities

Duty Manager- Experience and Qualifications:

• Previous experience in a Duty Manager or supervisory role within a luxury hotel or similar environment
• Exposure to a high‑volume hotel, F&B operations, and experience of managing a team are desirable
• You will have a keen eye for detail, organisational skills, and be confident in communicating with the team
• You must have outstanding planning skills. We want you to be able to manage multiple projects at once with close attention to detail and a willingness to be flexible.
• Excellent communication and leadership skills
• Familiarity with Health & Safety and Fire Safety procedures
• First Aid and Pool Responder certification (or willingness to train)

Join us at The Lygon Arms and lead a team dedicated to creating unforgettable guest experiences in the heart of the Cotswolds!