Dutch Speaking Customer Service

Gi Group; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Dutch-speaking Customer Service Representative to join their vibrant team. You'll respond to customer inquiries in Dutch and manage various requests while ensuring timely resolutions. The ideal candidate has strong interpersonal skills, previous customer service experience, and is comfortable using Salesforce. This position offers a hybrid working model with 25 days holiday plus bank holidays.

Benefits

25 days holiday + 8 bank holidays

Access to Hapi employee benefits platform

Free on-site parking

Qualifications

• Fluency in Dutch and English (written and spoken).
• Previous experience in customer service roles.
• Strong multitasking and organizational skills.

Responsibilities

• Respond to customer enquiries via phone and email in Dutch.
• Manage and prioritize requests including orders and complaints.
• Ensure timely resolution of customer issues.

Skills

Fluency in Dutch and English

Previous experience in customer service

Strong multitasking skills

Problem-solving abilities

Confidence using Salesforce

Excellent interpersonal skills

Tools

Salesforce

Microsoft Office Suite

Job description

Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We're seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.

Responsibilities

• Responding to customer enquiries via phone and email in Dutch
• Managing and prioritising requests including orders, samples, claims, and complaints
• Ensuring timely and professional resolution of customer issues
• Maintaining accurate records and updating systems
• Collaborating with team members to resolve queries and meet performance goals
• Escalating and correcting errors with a solutions-focused mindset

What You'll Bring

• Fluency in Dutch and English (written and spoken)
• Previous experience in customer service
• Strong multitasking and organisational skills
• Attention to detail and problem-solving abilities
• Confidence using Salesforce and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Your Schedule

• Monday to Friday, 8am - 4pm, 37.5 hours per week
• Hybrid working model: 2 days from home, 3 days on site

Perks & Benefits

• 25 days holiday + 8 bank holidays
• Access to Hapi employee benefits platform
• Free on-site parking

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

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