Domiciliary Care Manager

Home Instead Senior Care; Cramlington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading domiciliary care provider in Cramlington is seeking a Domiciliary Care Manager to oversee operations, lead a dedicated team, and ensure compliance with high-quality care standards. This role involves developing care packages, recruiting staff, and maintaining relationships with clients and families. The ideal candidate will have management experience, a strong understanding of CQC regulations, and a desire for professional growth. Competitive salary and supportive working culture offered.

Benefits

Clear progression pathway to Registered Manager status

Support for achieving Level 5 qualification

Ongoing professional development opportunities

Supportive leadership and flexible working culture

Competitive salary and benefits

Qualifications

• Previous experience in a domiciliary or community care management role.
• Confident in managing teams and achieving excellence.
• Proactive and able to meet deadlines.

Responsibilities

• Lead the setup and smooth running of new care packages and services.
• Recruit, train, and retain high-quality care professionals.
• Maintain compliance with CQC standards.
• Oversee care planning and client assessments.
• Manage schedules to ensure continuity of care.

Skills

Leadership skills

Communication skills

Organizational skills

Understanding of CQC regulations

Solution-focused approach

Education

Level 5 Diploma in Health & Social Care Leadership

Job description

Company Description

We are an Outstanding-rated domiciliary care provider, recognised for our compassionate approach, commitment to quality, and dedication to improving the lives of those we care for. As we continue to grow, we’re looking for a Domiciliary Care Manager who shares our values and vision — someone who is motivated, caring, and ready to take the next step towards becoming a Registered Manager.

Job Description

This is a unique opportunity to be part of an exciting period of growth — setting up new care services, supporting the launch of a sister company, and leading a team that truly makes a difference every day.

As our Domiciliary Care Manager, you’ll take ownership of day‑to‑day operations, lead a dedicated care team, and uphold our outstanding reputation. You’ll ensure our clients receive the highest standard of person‑centered care while supporting staff to thrive and develop.

Key Duties and Responsibilities

Service Setup & Development

• Lead the setup and smooth running of new care packages and services.
• Develop and implement effective care policies and processes.
• Work closely with Senior Leaders to establish and grow the company’s new sister service.

Staff Recruitment & Management

• Recruit, train, and retain compassionate, high‑quality care professionals.
• Deliver ongoing supervision, performance reviews, and staff support.
• Build a positive and motivated team culture that aligns with company values.

Quality Assurance & Compliance

• Maintain compliance with CQC standards and all relevant legislation.
• Conduct regular audits, spot checks, and client reviews.
• Implement continuous improvement plans based on feedback and outcomes.

Care Coordination & Client Support

• Oversee care planning, ensuring all care packages are person‑centered and regularly reviewed.
• Complete client assessments, risk assessments, and service reviews.
• Foster strong relationships with clients, families, and external professionals.

Operational Management

• Manage Schedules, ensuring effective cover and continuity of care.
• Monitor service performance, budgets, and key performance indicators (KPIs).
• Oversee medication management and health & safety compliance.
• Participate in the on‑call rota, providing out‑of‑hours support when required.

Leadership & Representation

• Act as the face of the company, representing our values with professionalism and warmth.
• Promote a culture of openness, respect, and teamwork.
• Lead by example in delivering exceptional care and customer service.
• Support marketing and community engagement initiatives to grow the business.

Strategic Development

• Contribute to business growth through innovative ideas and service improvements.
• Work closely with senior management to meet business goals and deadlines.
• Prepare for and support CQC inspections, maintaining “Outstanding” quality ratings.

Qualifications

You must be passionate about care, people, and progression. Confident in managing teams, motivated to achieve excellence, and excited by the opportunity to grow into a Registered Manager role.

Essential Skills & Qualities:

• Previous experience in a domiciliary or community care management/supervisory role.
• Strong understanding of CQC regulations and compliance requirements.
• Excellent communication, leadership, and organisational skills.
• A proactive, solution‑focused approach and ability to meet deadlines.
• A caring and professional manner with a genuine desire to make a difference.
• Level 5 Diploma in Health & Social Care Leadership (or willingness to work towards it).
• Full UK driving licence and access to a vehicle.

Additional Information

What we can offer:

• A Clear progression pathway to Registered Manager status.
• Full support in achieving Level 5 qualification if required.
• Ongoing professional development and training opportunities.
• Opportunity to help shape and grow new services.
• Supportive leadership, flexible working culture, and a chance to be part of an Outstanding team.
• Competitive salary and benefits.

If you’re ready to take your next step in leadership and help us build something special, we’d love to hear from you.