Domestic Heating Engineer

Aster Group; Ferndown; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization is seeking a Domestic Heating Engineer in Ferndown to provide high-quality service in domestic settings. The ideal candidate will possess a time-served plumbing and heating apprenticeship along with specific gas qualifications. Responsibilities include servicing gas boilers and repairs, ensuring compliance with gas safety regulations, and delivering excellent customer service. A van and tool allowance are provided, with additional benefits to support employee wellbeing.

Benefits

Tool allowance of £204

Company van and fuel card

Out of hours standby rota

Uniform choice

Defined Contribution Pension and life assurance

Wellbeing programme access

Learning programmes for development

Recognition awards

Qualifications

• Time served plumbing and heating apprenticeship or equivalent gas qualification.
• Proven experience of working in domestic dwellings.
• Knowledge of gas safety regulations.

Responsibilities

• Service gas boilers & repairs in a domestic dwelling.
• Support the Dorset team with scheduled jobs.
• Ensure high quality service to customers.

Skills

Customer service

Gas safety knowledge

Communication skills

Teamwork

Problem-solving

Education

Gas qualification (NVQ or equivalent)

Time served plumbing and heating apprenticeship

CCN1, CKR1, HTR1 & CENWAT1 qualifications

Job description

Are you a brilliant Domestic Heating Engineer looking to further your career with a purpose led organisation who really cares about their people? Good, our Gas team has exciting opportunities for you to join us working around the Dorsetarea.

You’ll bring your proven track record of servicing gas boilers & repairs in a domestic dwelling to support the Dorsetheating team. Your work is scheduled in for you and jobs are shared with you via an electronic handheld device (your PDA) so you’ll be comfortable using technology and IT systems.

You’ll work alone primarily, so you’ll be confident working to your own initiative, but you will get plenty of support from your regional supervisor. The team get together for team meetings, these are face to face now our offices are open, you’ll attend toolbox talks for regular training and company updates.

You’ll be given a company vehicle to get around our communities, so you’ll need a full UK manual driving licence. You’ll primarily be working in the Dorset region but may be required to work across the wider Area if there’s business need.

You’ll be an ambassador for us with a “can do” attitude and a right service, first time mentality. You’ll enjoy providing high quality service to our customers whilst being the friendly face of Aster.

About You

You’ll have a time served plumbing and heating apprenticeship or hold a gas qualification (NVQ or equivalent) with proven experience of working in domestic dwellings. You’ll also hold CCN1, CKR1, HTR1 & CENWAT1 qualifications and if you've got an oil qualification that would be great. If you’ve worked in social housing that’s a bonus but is not essential.

As a domestic heating engineer, you’ll know that safety is priority therefore you’ll have knowledge and understanding of gas safety regulations and will carry out all works in line with this. You’ll also have a good understanding of health & safety regulations.

You’ll be motivated with a focus on customer service as you’ll be in our customers’ homes every day. You’ll also liaise with our internal colleagues to ensure works are completed and any ongoing works are logged appropriately. You’ll have a flexible approach to work with the ability to take part in an out of hours standby rota within your region.

You’ll be able to work effectively in a team and autonomously when necessary and have enthusiasm for providing excellent customer service and an ability to keep calm in difficult situations. Good communication skills both verbally and written are essential for this role. You will need to be willing and able to meet face fit requirements.

What’s in it for me?

We invest in our people because we know if they have a better day at work, the service our customers receive will be better. Therefore on top of a generous salary you will be given access to our amazing benefits :

• Tool allowance of £204
• A van and fuel card to get you around Wiltshire
• You’ll join the out of hours / standby rota, which will enable you to increase your salary
• Uniform, you can choose what you need to keep you safe and comfortable at work
• A defined Contribution Pension and attached life assurance
• Your health and wellbeing is important to us therefore you will be given access to our unique Wellbeing programme to ensure you and your family are supported
• Access to learning programmes to help develop you in your role
• We celebrate colleagues who go above and beyond with a range of personalised thank you and monthly and annual award

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a basic DBS check if successful.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.