diversity manager

The Blue Heron Company Ltd.; Tobermory; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality and tourism business in Tobermory is seeking a Manager to oversee daily operations, implement growth strategies, and maintain high standards of customer service. The ideal candidate should have proven management experience and strong leadership skills. Responsibilities include training staff, managing inventory, and ensuring operational efficiency.

Benefits

Competitive salary based on experience

Health insurance coverage

Casual dress

Company events

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Store discount

Qualifications

• Proven experience in management.
• Ability to motivate and inspire a team.
• Must have strong initiative.

Responsibilities

• Oversee daily operations to ensure efficiency.
• Implement growth strategies defined by ownership.
• Train new managers and supervisors.

Skills

Leadership skills

Strong communication

Analytical skills

Customer service skills

Multitasking ability

Job description

Overview

The Blue Heron Company Limited operates a large hospitality and tourism business in Tobermory, Ontario. Offering 4 tour boats within Fathom Five National Marine Park on multiple departures daily, 36 motel rooms, 15 rental cottages, 3 retail stores and many other property holdings. This multi-faceted business is looking to hire a Manager with a depth of experience and knowledge in hospitality and/or tourism that will continue to lead and grow the company while maintaining the highest quality products and customer standards our guests have become accustomed to.

Responsibilities

• Oversees day to day operations of The Blue Heron Company Limited to keep work organized and efficient.
• Responsible for implementing new strategies for growth as defined by the ownership group.
• Training new managers and supervisors.
• Setting hiring goals and practices and reviewing throughout the hiring process.
• Recognizing, motivating and coaching all team members in order to achieve operational success.
• Responsible for inventory controls, forecasting, ordering and overseeing inventory counts.
• Evaluating productivity and performance and implementing strategies for improvement.
• Keeping detailed reports of business and employee performance.
• Coordinating all departments.
• Maintain the highest possible level of customer service through training and follow up along with resolving all customer complaints.
• Review schedules and approve those that achieve operational excellence, promote customer service and control cost of labor.
• Ensure cash control and security procedures are in place and maintained.
• Adhere to Occupational Health and Safety act, local health and safety codes and company safety procedures.
• Responsible for conducting performance reviews of all management and supervisory staff.
• Ensure maintenance of equipment, facilities and grounds through the use of preventative maintenance plans based on corporate standards.
• The Manager may take on the duties of other employees or departments to fill temporary gaps or assist the team.
• Every aspect of the company’s day to day operations is the concern of the Manager and they must be familiar and competent in all aspects.

Requirements

• Proven experience in management.
• Strong leadership skills with the ability to motivate and inspire a team
• Strong communication and interpersonal skills, both written and oral
• Strong analytical and decision-making skills
• Ability to multitask in a fast paced environment
• Customer service skills that will exceed guest expectations
• Must be able to work with no supervision and have strong initiative
• Must be able to perform efficiently during high volume peak periods (June - September).
• Must be flexible to work evenings, weekends and holidays.

Benefits

• Competitive salary based on experience
• Health insurance coverage
• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount

Details

• Location: Tobermory, ON
• Work location: On site (Hybrid remote in Tobermory, ON)
• Salary: From $70,000 per year
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1

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