Dispute Resolution Coordinator

OA; Borehamwood; Hybrid; GBP 30,000; Full time

Job summary

A leading agency in dispute resolution is seeking a Dispute Resolution Coordinator to manage and resolve deposit disputes between landlords, tenants, and agencies. The role involves handling inquiries and managing a caseload, adhering to KPIs, and requires experience in the private rented sector or financial services. The position offers a full-time hybrid work model, with a competitive salary up to £30,000 based on experience.

Benefits

23 days holiday plus bank holidays

Life assurance

Private health care

Employee assistance programme

Season ticket loan

Annual leave purchase scheme

Qualifications

• Experience in the private rented sector, lettings, or financial services is desirable.
• Strong teamwork and relationship-building skills.
• Ability to learn new systems and processes quickly.

Responsibilities

• Manage and resolve disputes through early resolution.
• Advise Members and Tenants via phone and email.
• Oversee dispute evidence collection.

Skills

Experience in the private rented sector

Background in complaints or claims handling

Proficient in Microsoft Office

Attention to detail

Teamwork skills

Proactive problem-solving mindset

Planning and time management skills

Job description

Overview

Dispute Resolution Coordinator is a role with OA Group to join our client’s highly successful and growing team.

You will be responsible for successfully resolving deposit disputes between landlords, tenants, and agencies—from initial inquiries and dispute handling to early resolution or formal resolution through a written proposal or decision. You will also effectively manage a caseload of dispute cases.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home following successful training. Remote working also considered.

Salary: Up to £30,000 – depending on experience

Benefits

• 23 days holiday UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Annual leave purchase scheme

Responsibilities

• Manage and resolve disputes through early resolution, default, or written decisions, ensuring KPIs and deadlines are met.
• Advise Members and Tenants via phone and email, liaising with landlords, agents, and tenants.
• Respond to dispute enquiries within set KPIs and Scheme Rules.
• Engage with parties to seek resolution, including initial contact by phone.
• Assess evidence, approve cases, and log disputes accurately and promptly.
• Oversee dispute evidence collection and fee processing within required timelines.
• Maintain records, update logs, and provide data as needed.
• Assist with staff training, including inductions and overview sessions.
• Support report preparation for government and internal use.
• Help with communication, membership enquiries, and general department support.
• Suggest process improvements and assist with analysis and projects.

Skills and Experience

• Experience in the private rented sector, lettings, or financial services is desirable.
• Background in complaints or claims handling within property, legal, or customer service.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• High attention to detail and quality standards.
• Strong teamwork and relationship-building skills.
• Ability to learn new systems and processes quickly.
• Proactive problem-solving mindset.
• Strong planning, organisation, and time management skills.

If you’re interested in the position, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.