Director Sales and Operations EMEA

Warner Music INC; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading music company in Greater London is seeking a Director of International Operations to lead global scalability of merchandise and physical music programs. Responsibilities include driving e-commerce logistics, managing vendor relationships, and collaborating with cross-functional teams. Candidates should have over 7 years of experience in merchandising operations or supply chain management, along with a passion for music. This role offers the opportunity to impact global merchandise initiatives while working in a diverse and innovative environment.

Qualifications

• 7+ years of experience in merchandising operations, global supply chain, or e-commerce logistics, ideally within music, fashion, or entertainment.
• Deep understanding of international fulfillment and customs.
• Proven success managing multi-territory product launches.

Responsibilities

• Drive end-to-end operations including e-commerce programs and logistics.
• Partner with merch teams to launch localised and global assortments.
• Analyze sales and margin data to improve efficiency and profitability.

Skills

Merchandising operations

Global supply chain management

E-commerce logistics

Analytical skills

Project management

Communication

Relationship management

Passion for music

Job description

The Director, International Operations WMX will lead the operational execution and global scalability of artist merchandise and D2C physical music programs across markets in EMEA. This role sits at the intersection of global commerce, supply chain, and artist brand strategy, ensuring that every product program in your remit is delivered with operational excellence, creative integrity, and commercial success. You'll partner closely with regional merch and commercial teams, label affiliates, senior leadership and third-party vendors to manage timelines, logistics, compliance, and localisation for global merchandise and physical music initiatives - spanning D2C, retail, and tour channels.

Responsibilities

• Drive end-to-end operations and project management including e-commerce programs, production, logistics, fulfilment, supply chain and inventory management.
• Partner with regional merch teams and label affiliates to launch localised and global assortments, licensing opportunities, tour support and global D2C campaigns.
• Collaborate with local and centralised commercial and supply chain teams to manage the end-to-end process and revenue optimisation of physical music products via D2C.
• Manage vendor relationships, negotiate timelines and costs, and ensure compliance with international trade and sustainability standards.
• Coordinate operational readiness for global drops/programs, pre-orders, and tour events.
• Analyze sales, margin, and fulfillment data to improve efficiency, profitability, and fan experience.
• Collaborate cross-functionally with creative, marketing, finance, tax, and artist management to align global programs.
• Orchestrate stakeholder engagement and reporting for all levels of the organisation, ensuring visibility and alignment from direct management through senior leadership.

Qualifications

• 7+ years of experience in merchandising operations, global supply chain, or e-commerce logistics, ideally within music, fashion, or entertainment.
• Deep understanding of international fulfillment, customs, and regulatory environments.
• Proven success managing multi-territory product launches and working with cross-border stakeholders.
• Strong analytical and project management skills.
• Exceptional communication and relationship management abilities across cultures, time zones and up to senior leadership.
• Passion for music, artist brands, and global fan engagement.

Preferred

• Experience in tour merchandise or event logistics in multiple international markets.
• Familiarity with multi-currency, multi-language e-commerce platforms and international payment systems.
• Knowledge of sustainable sourcing and production practices in apparel or consumer goods.

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.