Director of Operations Manchester, UK

TaskUs; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital service provider in Manchester is seeking a Director of Operations - Fleet Response to oversee various campaigns and ensure client satisfaction. The ideal candidate will have at least 3 years of experience in the BPO sector at a director level and demonstrate strong leadership, operational management skills, and excellent communication. You will manage staff, maintain communication with senior management, and ensure compliance with policies. This full-time position offers a competitive salary and comprehensive benefits in a people-first culture.

Benefits

Competitive industry salaries

Comprehensive benefits packages

Professional growth opportunities

Qualifications

• At least 3 years of experience in BPO Autonomous Vehicle Operations at Director or VP level.
• Strong computer skills, especially in Google Suite applications.
• Proven track record of meeting targets.
• Excellent communication skills both verbal and written.
• Ability to build productive business relationships with clients.
• Proven ability to scale operations and retain employees.
• Flexibility to travel.

Responsibilities

• Oversee and direct the activities of campaigns.
• Maintain communication between staff and management.
• Manage and staff the assigned operations.
• Ensure compliance with established policies.
• Assist in crafting operations procedures.

Skills

Risk Management

Negotiation

Operational Management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Tools

Google Suite applications

Smartsheets

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently we have a presence in twenty‑three locations across twelve countries which include the Philippines, India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge at a moment’s notice and mastering consistency in an ever‑changing world.

What We Offer: At TaskUs we prioritize our employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards, Wellness, HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Director of Operations - Fleet Response really do?

Think of yourself as one of the leaders of the department so not just anyone is qualified for this role! We make sure we get the best of the best after all we are a ridiculously good company thus we make sure all our employees are top‑notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director of Operations you will

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments / campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations, staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations / Vice President of Operations in crafting operations procedures.

Requirements

• At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
• Strong computer skills especially in using Google Suite applications.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous and resilient attitude.
• Proven ability to scale operations and strong experience at employee retention.
• Flexibility to travel.

Location

Manchester is required

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

Key Skills

• Risk Management
• Negotiation
• Operational Management
• Smartsheets
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Program Development
• Supervising Experience
• Financial Planning

Employment Type: Full‑Time

Experience: years

Vacancy: 1