Account Manager

PARFUMS CHRISTIAN DIOR; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fragrance company seeks a Business Manager to oversee retail operations at John Lewis, White City, London. The role involves leading a team of Beauty Consultants to achieve sales targets while providing exceptional service. Candidates should possess strong sales and leadership skills, be knowledgeable in cosmetics, and demonstrate high standards of grooming and presentation. This is a full-time position with a focus on personal coaching and customer relationship building.

Qualifications

• Experience in sales and retail management.
• Ability to coach and develop team members.
• Strong customer engagement and communication skills.

Responsibilities

• Set sales targets for team members.
• Lead and coach the team to achieve sales.
• Manage stock levels and operational tasks.
• Develop clientele through events and appointments.

Skills

Sales target achievement

Team leadership

Customer service

Cosmetics knowledge

Job description

POSITION: Business Manager

DEPARTMENT: Retail

LOCATION: John Lewis, White City, London

REPORTS TO: Area Manager

DIRECT REPORTS: Beauty Consultants

HOURS: Full Time: 5 Days per week

As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make‑up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Main Responsibilities

SALES

• To set targets for all Team Members in line with Company expectations
• To pro‑actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro‑actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI: To achieve sales targets

SERVICE

• To educate and train Team Members on the use and history of Parfums Christian Dior products
• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To update ipos tool with client data including all sales and client profile
• To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

KPI: To achieve target for Mystery Shopping

MANAGEMENT

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
• To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events, appointments and return bookings
• To ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Position Within The Team

Reports to: Area Manager / Beauty Department Manager

Contacts And Relationships

Internal: External:

• Counter team Parfums Christian Dior clients
• Area Managers Department store colleagues
• Retail Managers Department store Managers
• RMAs Department store HR Departments

RMAs Department store HR Departments Person Specification

Person Specification

• In order to be successful in this role, you will be: An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
• Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self‑confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make‑up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.