Digital Support Specialist – First-Line Customer Help

Chase and Holland; Bilsthorpe CP; On-site; GBP 20,000 - 24,000; Full time

Job summary

A recruitment agency in Bilsthorpe is seeking a Customer Service Representative to provide first-line online support and assist customers with technical inquiries. The ideal candidate will possess strong organizational and communication skills, digital confidence, and the ability to work under pressure. This position offers a collaborative working environment and opportunities for ongoing training. Benefits include 25 days of holiday plus bank holidays and automatic pension enrolment.

Benefits

Holiday entitlement of 25 days per year plus bank holidays

Automatic enrolment into the NEST pension

Opportunities for ongoing training and development

Collaborative and supportive working environment

Qualifications

• Strong organisational skills with excellent attention to detail.
• Clear and confident communication skills, able to build relationships.
• Ability to work under pressure, meet targets, and handle high-volume workload.

Responsibilities

• Providing first-line digital support for enquiries using online portals.
• Taking customer calls, offering clear advice and guidance.
• Identifying and responding to applicable 'first fix' solutions.

Skills

Strong organisational skills

Clear communication skills

Ability to work under pressure

Proactive decision-making

Digital confidence

Job description

A recruitment agency in Bilsthorpe is seeking a Customer Service Representative to provide first-line online support and assist customers with technical inquiries. The ideal candidate will possess strong organizational and communication skills, digital confidence, and the ability to work under pressure. This position offers a collaborative working environment and opportunities for ongoing training. Benefits include 25 days of holiday plus bank holidays and automatic pension enrolment.