Digital Support Specialist - Client Onboarding & FinTech Help

Killik & Co; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company in Ipswich is looking for a Digital Support Administrator to enhance user experience across digital platforms. The role involves assisting customer queries for the myKillik web and app services, onboarding clients, and providing excellent customer service. Ideal candidates should have strong backgrounds in customer service, excellent communication skills, and an interest in digital tools. Previous financial services experience is a plus. Join a team committed to exceptional client service.

Qualifications

• Strong background in customer service is essential.
• Excellent communication skills required.
• Interest in digital tools and platforms needed.

Responsibilities

• Support customer queries for the myKillik web and app services.
• Onboard clients and assist them effectively.
• Communicate with clients to enhance their experience.

Skills

Customer service background

Excellent communication skills

Interest in digital tools

Job description

A leading financial services company in Ipswich is seeking a Digital Support Administrator to enhance customer experience with its digital platforms. The role involves supporting queries for the myKillik web and app services, onboarding clients, and communicating effectively with them. Ideal candidates will have strong customer service backgrounds, excellent communication skills, and a general interest in digital tools. Previous experience in financial services is a plus. Join a team dedicated to providing top-tier client service.