Digital Services Manager (Microsoft 365)

NHS National Services Scotland; Bothwell; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare organization in Scotland is seeking a Digital Services Manager (M365) to lead the delivery and adoption of Microsoft 365 technologies. The role involves strategic leadership and daily operations, ensuring outcomes are aligned with organizational priorities. Ideal candidates will hold a Master's degree and have significant experience in IT service management within complex health organizations.

Benefits

Minimum of 27 days annual leave

Membership of NHS Pension Scheme

Paid sick leave

Occupational health services

Qualifications

• Extensive experience in IT service management in NHS or other complex organizations.
• In-depth expertise in information systems from formal training.
• Experience in managing large organizations during change periods.

Responsibilities

• Lead end-to-end delivery of M365 programme.
• Act as product owner of all M365 services.
• Manage a dedicated team while coordinating resources.

Skills

IT Service Management

Project/Programme Management

Financial Management

Leadership

Communication

Education

Masters Degree in a relevant technical discipline

Job description

The Role

This is an exciting opportunity to lead one of NHS Lanarkshire’s most impactful digital programmes. As Digital Services Manager (M365), you will drive the successful delivery, optimisation and adoption of Microsoft 365 technologies across the organisation—transforming the way our workforce collaborates, communicates and delivers services.

Reporting to the Head of Digital Operations, you will be responsible for the strategic leadership and day-to-day operation of the M365 programme, ensuring outcomes are delivered at pace and aligned to organisational priorities. You will lead both dedicated and cross-functional teams—working across traditional boundaries to ensure our people and services fully realise the benefits of modern digital tools.

You’ll combine strong product ownership with clear delivery accountability, ensuring that M365 capabilities are not only deployed effectively, but embedded into business practice with measurable impact.

What You’ll Be Responsible For:

• Programme Delivery Leadership: Lead the end-to-end delivery of the M365 programme, driving progress from planning through to implementation and benefit realisation, with a strong focus on value, user experience and outcomes.
• Product Ownership & Strategy: Act as the product owner for all M365 services—owning the roadmap, feature development and service evolution to meet changing organisational needs.
• User-Centred Adoption: Champion adoption and cultural change, ensuring that staff at all levels are equipped, engaged and empowered to use M365 tools confidently and effectively.
• Team Leadership & Resource Management: Manage a dedicated team while coordinating matrixed resources from across the Digital Function, ensuring the right skills and capabilities are in place to support delivery.
• Platform Oversight: Be accountable for the ongoing management, performance and governance of M365 platforms across NHSL.
• Change Control: Validate and authorise planned changes, ensuring minimal disruption and maximum service resilience.
• Service Transition: Oversee the introduction of new technologies and capabilities, ensuring smooth transition into live service and alignment with digital workplace objectives.
• Licence Management: Lead the strategic oversight of M365 licensing—ensuring compliance, cost-efficiency and effective licence utilisation across the organisation.
• Cross-Functional Collaboration: Build strong relationships across infrastructure, clinical systems, cyber security and governance teams to ensure joined-up digital delivery.
• Strategic Contribution: Actively support wider organisational digital initiatives, helping shape and influence NHSL’s future digital landscape.
• On-Call Participation: Contribute to the Digital Services on-call rota as part of the senior leadership team.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services, Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

Qualifications

- Masters Degree in a relevant technical discipline

- Formal certification in the following specialist areas:

• IT Service Management
• Project/Programme Management

Experience, Competencies and Personal Skills

- Extensive experience in IT service management in the NHS or another complex multidisciplinary public or private sector organisation.

- In depth, specialist expertise in complex information systems acquired through formal training and experience over an extensive period of time.

- Demonstrable experience of managing in a large, complex health organisation during a period of change.

- Experience in staff management/development and cross-functional/multi-disciplinary working at peer level e.g. working within a Health and Social Care Digital Group consisting of NHS and Local Authority staff

- Extensive people and financial management capabilities e.g. line management, financial management.

- A significant and demonstrable track record of success in the management of service improvement, in the delivery and monitoring of technical operational services, in the planning and delivery of successful organisational change and in proactive partnership working internal and external to the NHS.

- A high level of performance in the leadership behaviours identified as crucial within NHS Scotland such as working in partnership, learning and development, caring for staff, improving performance through team working, communicating effectively, improving quality and achieving results.

- Detailed understanding of industry best practice, current and emerging technologies.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

Contract type

Permanent

Full time

37 hours

Location and Working Pattern

This role will be based in Digital Operations within Kirklands - NHSL Headquarters

The working pattern for this role is Monday-Friday

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Ed Bulkeley , Head of Digital Operations on ed.bulkeley at lanarkshire.scot.nhs.uk

For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on adnan.saddique at lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.