Digital Service Operations Specialist

NHS England; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading national health service provider in Leeds is seeking a Service Practitioner to enhance IT service operations and ensure effective stakeholder engagement. The successful candidate will manage daily service operations, contribute to performance metrics, and support ongoing service improvements. The role promises the opportunity to impact national healthcare positively while working with a dedicated team committed to quality service delivery.

Qualifications

• Experience in service management, focusing on enhancing service delivery.
• Proven track record of stakeholder engagement and relationship management.
• Ability to support IT service operations and improve service processes.

Responsibilities

• Attend and contribute to stand-up meetings discussing tasks.
• Manage day-to-day operations including incident and problem management.
• Contribute to performance metrics for service improvements.
• Engage stakeholders and improve relationships with service suppliers.

Skills

Incident management

Stakeholder engagement

Problem management

Service improvement activities

Effective communication

Job description

A leading national health service provider in Leeds is seeking a Service Practitioner to enhance IT service operations and ensure effective stakeholder engagement. The successful candidate will manage daily service operations, contribute to performance metrics, and support ongoing service improvements. The role promises the opportunity to impact national healthcare positively while working with a dedicated team committed to quality service delivery.