Digital Project Administrator

Arbor Education; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming education through innovative technology. As a Digital Project Administrator, you will play a crucial role in onboarding schools to an advanced Management Information System, ensuring seamless data migration and exceptional customer support. This position offers a unique opportunity to work with a passionate team, where your contributions can directly improve the educational landscape. With a focus on flexibility and well-being, this role is perfect for those looking to make a meaningful impact while enjoying a supportive work environment that values diversity and collaboration.

Benefits

32 days holiday (plus Bank Holidays)

Enhanced maternity and adoption leave

Wellbeing initiatives

Flexible working

Volunteer day

Dog friendly offices

Qualifications

• Experience in project, customer support, or admin roles is essential.
• Strong organization skills and ability to prioritize multiple projects.

Responsibilities

• Oversee onboarding projects and manage data migration for schools.
• Lead internal calls and meetings to ensure customer priorities are met.

Skills

Project Management

Customer Support

Data Analysis

Effective Communication

Attention to Detail

Team Collaboration

Education

Experience in Project or Customer Support

Understanding of Educational Landscape

Tools

Microsoft Office

Google Sheets

Mac OS

Job description

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

Our Project Team are a well established and passionate customer facing team, responsible for the smooth onboarding and implementation of Arbor Management Information System (MIS) for our schools.

As Digital Project Administrator, you will oversee the onboarding of Arbor at our primary and special schools, owning the success of schools moving their MIS and all related onboarding activities, including the schools’ data migration and engagement with support and training. You will also support the Project and Programme Managers with day to day administration and reporting on projects.

Core responsibilities

1. Managing onboarding projects with schools moving to Arbor MIS, including the coordination of a schools’ paid-for-services, as required.
2. Managing the data migration process and ensuring tasks are completed with/by the school on key dates.
3. Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
4. Managing and leading group ‘Kick Off’ and ‘Go Live’ calls with a number of schools, introducing them to the onboarding process and team at Arbor.
5. Managing risk, change and escalation as appropriate.
6. Being a point of contact as an onboarding expert providing excellent customer service and ability to speak with confidence about moving to Arbor.
7. Creating and maintaining our onboarding area (help centre content), to support all schools onboarding to Arbor.
8. Responsible for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.
9. Supporting the Project and Programme teams with project administration and reporting.

About you

1. Experience working in either a project, customer support, admin or software background.
2. Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects.
3. Ability to work and interpret high volumes of data to analyse, present information and make decisions.
4. Ability to work as a team player and willingness to get stuck in.
5. Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple.
6. Understanding of the national educational landscape is desirable.
7. Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture.
8. Flexibility to react and adapt to changing scenarios.
9. Proficient in Microsoft and Mac OS Platforms, able to use Excel/Google Sheets to a high level of expertise.

What we offer

1. The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day.
2. A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
3. 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas.
4. Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
5. 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
6. Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme).
7. All of our roles champion flexible working and we are happy to discuss what this means to you!
8. Social committees that plan team, office and company wide events to bring people together and celebrate success.
9. Volunteer with a charity of your choice for a day each year.
10. Dog friendly offices!

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [e-mail].

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend:

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [e-mail].

Please note: We are unable to provide visa sponsorship at this time.

About the company

Arbor is the UK's fastest-growing cloud MIS today, helping primary schools, secondary schools and MATs work more easily and collaboratively.