Digital Markets CRM Platform - Technical Product Manager - Executive Director

JPMorgan Chase & Co.; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A prominent global financial services firm seeks an Executive Director for its Digital Markets CRM Product team in Greater London. This role involves leading the development of a core CRM platform, ensuring it meets business needs and drives innovation. Candidates should have substantial experience in technical product management and CRM systems. You’ll collaborate with cross-functional teams to enhance platform functionality and drive strategic direction, offering a unique opportunity to make a meaningful impact in the financial sector.

Benefits

Diversity and inclusion initiatives

Global career opportunities

Qualifications

• Substantial experience in technical product management.
• Strong technical abilities in defining core platform components.
• Proven ability to manage complex projects and deliver results.

Responsibilities

• Lead strategic development and management of the core platform.
• Define advanced system entitlements and visibility rules.
• Develop and maintain a sophisticated user persona framework.
• Drive development of mobile capabilities for usability.
• Integrate AI and LLM frameworks for enhanced platform intelligence.
• Provide technical leadership for successful feature delivery.

Skills

Technical product management

Communication

Collaboration

Customer-centric approach

Project management

Tools

CRM systems

AI integration

LLM frameworks

API monitoring

Job description

Job Description

Join us to shape the future of CRM platforms within the fast-paced Markets business. As a leader in our team, you will drive innovation and deliver impactful solutions that enhance the way we connect with our clients. This is your opportunity to influence a critical platform at scale, collaborate with talented colleagues, and make a meaningful difference. If you are passionate about technology and product management, we invite you to help us set new standards in CRM excellence.

Job Summary

As an Executive Director in the Digital Markets CRM Product team, you will define and deliver the core building blocks of our CRM Platform, ensuring it meets the needs of the Markets business from a stability and performance perspective. You will work closely with colleagues to create a collaborative and inclusive environment, focusing on the platform element of the CRM Product and reporting directly to the Head of CRM Markets Product. You will have the opportunity to drive technical innovation, influence strategic direction, and contribute to the success of our Markets business.

Job Responsibilities

• Lead the strategic development and management of the core platform and product container, ensuring seamless integration with other product components.
• Define and implement advanced system entitlements, visibility rules, and user preferences to enhance platform functionality.
• Develop and maintain a sophisticated user persona framework to tailor the CRM experience to diverse user needs.
• Drive the development of mobile capabilities to ensure accessibility and usability across devices.
• Integrate AI and LLM frameworks to enhance the platform's intelligence and automation capabilities, ensuring compliance with visibility rules.
• Collaborate with cross-functional teams to align platform development with business objectives and user requirements.
• Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements.
• Oversee the technical roadmap and ensure alignment with strategic business goals.
• Ensure system up-times and reliability meet prescribed standards by implementing robust monitoring and alerting systems.
• Monitor API and UI performance to ensure optimal user experience and system efficiency.
• Implement performance metrics and conduct regular reviews to identify and address potential issues proactively.
• Develop a federated platform model that allows other teams to contribute, ensuring scalability and innovation.
• Define and enforce technical and UX standards that contributors must comply with to maintain platform consistency and quality.
• Create and implement a governance model to ensure adherence to established standards and facilitate seamless collaboration across teams.

Required Qualifications, Capabilities, and Skills

• Substantial experience in technical product management, with a strong track record of delivering successful CRM products.
• In-depth understanding of the sales and research business and CRM systems.
• Strong technical abilities, with experience in defining and delivering core platform components.
• Proven ability to manage complex projects and deliver results in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strategic thinker with a customer-centric approach to product development.
• Experience working in technology and/or a strong understanding of technical architecture.
• Experience in CRM systems and integration of advanced technologies such as AI and LLM.

Preferred Qualifications, Capabilities, and Skills

• Leadership experience in managing technical teams and driving innovation in product development.
• Expertise in system reliability, performance monitoring, and optimisation of APIs and UIs.
• Experience in developing federated platform models and establishing governance frameworks for multi-team collaboration.
• Strong background in technology with a deep understanding of technical architecture and system design.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.