Digital Managing Director

Pertemps; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

A leading digital solutions firm in the United Kingdom is seeking a Digital Director to drive its digital strategy and transformation initiatives. This high-impact role involves leading a team to implement customer experience technologies, including Amazon Connect and Zendesk, while enhancing client satisfaction. Ideal candidates will have proven digital delivery leadership, strong CX technology expertise, and project management skills. Competitive compensation and a dynamic work environment await the right leader.

Qualifications

• Experience leading teams to deliver transformation projects focusing on customer experience.
• Strong understanding of customer experience platforms and workflow automation.
• Hands-on experience with Amazon Connect and Zendesk including deployment and integration.

Responsibilities

• Lead and coach a team of digital delivery professionals.
• Own end-to-end delivery of digital initiatives for clients.
• Deploy and optimise Amazon Connect and Zendesk platforms.
• Collaborate across business teams to drive digital growth.
• Ensure digital initiatives improve customer journeys and satisfaction.
• Develop repeatable delivery processes using agile methodologies.
• Embed a culture of ownership and delivery excellence.

Skills

Proven Digital Delivery Leadership

CX Technology Expertise

Deep Knowledge of Amazon Connect and Zendesk

Project Management Strength

Collaborative Mindset

Team Leadership

Tools

Amazon Connect

Zendesk

Job description

Are you a digital leader with a passion for improving customer experience through innovation and technology? Do you thrive on bringing digital solutions to life — not just talking about transformation, but delivering it? If so, we’d love to hear from you.

This business is on an ambitious growth journey — and we’re looking for aDigital Directorto take ownership of our clients digital strategy and delivery capability to help drive its growth. This is a high-impact role where you’ll help set and drive the digital growth strategy and lead a team of developers and digital specialists to implement customer experience technologies that drive value for both clients and end users.
You’ll be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to embed transformation into the heart of our clients services. Critically, you’ll bring deep knowledge ofAmazon Connect and Zendesk— two of the core technologies — ensuring you are maximising their potential to create seamless, efficient, and intelligent customer experiences.


What You’ll Be Doing
Lead Digital Delivery Teams– Build, lead, and coach a team of developers and digital delivery professionals. Drive execution, quality, and continuous improvement across multiple workstreams.
Deliver Digital Transformation Projects– Own end-to-end delivery of digital initiatives — ensuring they’re scoped accurately, implemented effectively, and deliver measurable outcomes for clients.
Champion Amazon Connect and Zendesk– Play a central role in deploying and optimising Amazon Connect and Zendesk platforms, ensuring they are configured to support scalable, high-quality customer experiences. These platforms are fundamental to client offerings, enabling intelligent routing, automation, integration, and personalised support across channels.
Collaborate Across the Business to Drive Digital Growth– Work closely with solutions, operations, commercial, and client teams to set and drive the digital growth strategy and deliver transformation that aligns with strategic and operational priorities.
Drive Digital Customer Experience– Ensure all digital initiatives contribute to improving customer journeys, reducing friction, and increasing efficiency and satisfaction.
Implement Best Practice Delivery Frameworks– Develop and maintain repeatable delivery processes, adopting agile and hybrid methodologies to support fast, flexible execution.
Support a Culture of Delivery Excellence– Embed a mindset of ownership, innovation, and delivery impact across your team and wider digital initiatives.


What You’ll Bring;
Proven Digital Delivery Leadership– Experience leading teams to deliver transformation projects with a focus on customer experience and operational value.
CX Technology Expertise– Strong understanding of customer experience platforms, workflow automation, and digital service delivery.
Deep Knowledge of Amazon Connect and Zendesk– Hands-on experience with both platforms, including deployment, configuration, and integration. Able to guide teams and stakeholders on how to maximise functionality, automation, and service design through these tools.
Project Management Strength– Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum.
Collaborative Mindset– Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy.
Team Leadership– Confident in setting direction, motivating teams, and creating a high-performance, delivery-focused culture.


Preferred Experience
Experience in customer-focused industries such as retail, ecommerce, or financial services.
Exposure to automation tools, low-code/no-code platforms, and data analytics.
Familiarity with agile and iterative delivery environments.
Strong communication and stakeholder management skills.