Digital Engagement Support Officer

London Borough of Richmond upon Thames; England; Hybrid; GBP 38,000; Full time

Job summary

A local government authority seeks a Digital Engagement Support Officer to enhance community engagement through digital platforms. You will create content, analyze data, and work collaboratively with various teams. The position is hybrid, requiring a passion for digital communication, and the ability to manage multiple tasks effectively. Ideal candidates should possess strong verbal and written communication skills, be proficient with digital tools, and be eager to contribute to public consultation projects.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Experience in a digital or communications role, including content creation.
• Strong written and verbal communication skills.
• Good organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage online engagement platforms and create digital content.
• Support data collection and contribute to reports.
• Monitor trends in digital engagement.

Skills

Digital communication experience

Content creation skills

Strong written and verbal communication

Organizational skills

Collaborative approach

Tools

Canva

Survey platforms

Dashboards

Job description

About Us

Digital Engagement Support Officer

24 Month Fixed Term

£37,602

36 Hours

Twickenham/Wandsworth plus remote working

Are you passionate about digital communication and community engagement? Do you want to help improve how local people interact with their council and influence decisions that affect their lives? An exciting opportunity has arisen for a Digital Engagement Support Officer to join the Consultation Team at the London Boroughs of Richmond and Wandsworth, supporting a busy and dynamic digital engagement function.

Richmond and Wandsworth Councils form the largest local authority staff group in London and are recruiting for this role on an initial one-year contract (with the possibility of further extension).

If you have experience in digital communications, content creation, and data analysis – or are keen to develop these skills – this could be the role for you.

About The Team

The team works across both councils, delivering public consultation and engagement projects, analysing feedback, and using data to provide insight to officers and councillors. This work is vital to help the councils understand what matters most to our communities and make informed decisions about services.

You’ll work with a wide range of people across the organisation and the variety of projects means no two days are ever the same.

About The Role

As a Digital Engagement Support Officer, you’ll help manage the councils online engagement platforms, build and maintain public‑facing sites, and create engaging digital content. You’ll also support data collection and analysis, contributing to reports that inform decision‑making and improve services.

You’ll be based in the corporate Consultation team and work closely with colleagues across the organisation, including Communications and Community Engagement teams, to increase participation and ensure our digital engagement is inclusive, accessible, and impactful.

The role is full‑time, Monday to Friday, on a hybrid working basis. Our offices are based in Twickenham and Wandsworth.

Key Responsibilities

Digital Content Design

• Create and schedule digital content and news updates
• Support the creation of questionnaires and interactive maps
• Ensure content follows brand guidelines and accessibility standards
• Monitor trends and best practices in digital engagement

Communication and Engagement

• Keep engagement sites up to date with accessible and engaging content
• Support internal communications and stakeholder relationships
• Act as a point of contact for queries and liaise with software providers
• Help promote engagement activities to a range of audiences

Analytics and Performance Monitoring

• Assist with data collection and organisation
• Help prepare reports and visual summaries
• Contribute to You Said, We Did reports
• Monitor engagement metrics and identify areas for improvement

Essential Skills And Experience

To be shortlisted for interview, your CV should demonstrate:

• Experience in a digital or communications role, including content creation
• Strong written and verbal communication skills
• Proficiency with tools such as Canva, survey platforms, dashboards – or a willingness to learn
• Good organisational skills and ability to manage multiple tasks
• A collaborative approach and attention to detail

Desirable

• Experience working in a public sector or political environment
• Awareness of Richmond and Wandsworth’s communities
• Understanding of GDPR, copyright, and digital accessibility standards

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.