Digital Channel Delivery & Change Lead

HSBC Group; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial organization is looking for a Digital Channel Manager to drive digital change initiatives. This role requires expertise in digital delivery and a focus on customer satisfaction, leading to improved metrics and streamlined processes. Candidates should have experience in agile environments and stakeholder management. This is an opportunity to make a significant impact on the digital agenda, ensuring compliance and addressing customer pain points.

Qualifications

• Proven track record in delivering customer and commercial benefits.
• Strong customer focus and results-driven with deadline management.
• Experience in agile delivery environment and change management.

Responsibilities

• Lead successful launch of digital changes into the market.
• Identify and deliver streamlining opportunities to enhance customer experience.
• Drive satisfaction on digital channels and deliver enhancements.

Skills

Digital expertise

Agile delivery

Stakeholder management

Communication skills

Customer process mapping

Job description

A leading financial organization is looking for a Digital Channel Manager to drive digital change initiatives. This role requires expertise in digital delivery and a focus on customer satisfaction, leading to improved metrics and streamlined processes. Candidates should have experience in agile environments and stakeholder management. This is an opportunity to make a significant impact on the digital agenda, ensuring compliance and addressing customer pain points.