Digital Account Manager

Cottrell Moore Ltd; Feering; On-site; GBP 30,000 - 35,000; Full time

Job summary

A digital client services firm is seeking an experienced Digital Account Manager based in Feering, Essex. The successful candidate will manage the Digisuite app, acting as the primary point of contact for clients and overseeing project delivery and support. Required qualifications include previous experience in an agency role and strong client management skills. Benefits include 31 days annual leave, a discretionary bonus, private medical insurance after one year, and a pension scheme.

Benefits

31 days annual leave

Birthday leave

Discretionary performance bonus

Optional private medical insurance

Pension scheme

Social events

Free snacks and drinks

Qualifications

• Proven experience in a Digital Account Manager or similar agency role.
• Strong client management and communication skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Manage Digisuite projects end-to-end (setup, delivery, support).
• Be the main contact for Digisuite clients.
• Coordinate internal teams to deliver projects on time and within budget.

Skills

Client management

Communication skills

Project management

Proactiveness

Tools

CMS platforms

Digisuite

Job description

Digital Account Manager

Location : Feering, Essex

Salary : £30,000 - £35,000

About the Role :

We’re looking for an experienced, capable, and eager Digital Account Manager to join our Digital Client Services team.

Your main responsibility will be managing our Digisuite app, acting as the primary point of contact for clients and overseeing delivery, support, and ongoing optimisation. Experience in a similar agency role is essential. Knowledge of webspace is a bonus.

Benefits :

• 31 days annual leave (plus bank holidays along with the 3-day shutdown during Christmas and New Year's.)
• Birthday leave (post-probation)
• Discretionary performance bonus
• Optional private medical insurance after 1 year
• Pension scheme (3% employer contribution after 3 months)
• Social events, Beer Fridge Fridays & Pirkx benefits
• Free snacks, drinks, and breakout spaces

Responsibilities :

• Manage Digisuite projects end-to-end (setup, delivery, support)
• Be the main contact for Digisuite clients
• Coordinate internal teams to deliver projects on time and within budget
• Oversee client training and post-launch support
• Monitor performance and identify improvement or upsell opportunities
• Support web projects (websites, microsites, updates) when required
• Maintain project and billing oversight using internal systems

Requirements :

• Proven experience in a Digital Account Manager or similar agency role
• Strong client management and communication skills
• Ability to manage multiple projects in a fast-paced environment
• Commercially aware and proactive
• Knowledge of webspace / website delivery
• Experience with CMS platforms, Digisuite, or similar tools