Diagnostics Technician

Pertemps Bristol Industrial; Bath; On-site; GBP 28,000; Full time

Job summary

A leading technical service provider is seeking a Diagnostics Technician in Bristol to provide premier technical support for coffee vending machines. This full-time, permanent role includes troubleshooting electrical and mechanical issues while ensuring the highest customer service standards. Ideal candidates should possess strong communication skills and experience in technical support. An immediate start is available for the right candidate.

Qualifications

• Experience in technical support roles.
• Ability to troubleshoot electrical, mechanical, and hydraulic systems.
• Strong communication skills with customers.

Responsibilities

• Provide telephone and email support to customers, resolving technical queries.
• Diagnose and troubleshoot issues with vending machines.
• Process and manage spare parts requests accurately.
• Inspect, test, and analyse returned components.

Skills

Customer service

Technical support

Troubleshooting

Communication

Tools

Microsoft Dynamics

SAP

Job description

Job Description

DiagnosticsTechnician

Location: Bristol -Bradley Stoke, BS32

Salary: £28,000 per annum

Hours: 37.5 hours per week, Monday Friday

Contract: Full-time, Permanent - Immediate Start

(Onsite role)

About the Role

Pertemps Technical are recruiting on behalf of our client for a Diagonistics Technician to join their busyservice team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.

This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities.

Key Responsibilities

• Provide telephone and email support to customers, resolving technical queries and incidents
• Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines
• Process and manage spare parts requests, ensuring accuracy and timely delivery
• Inspect, test, and analyse returned components, preparing detailed reports
• Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable)
• Prepare and update technical documentation for internal teams and customers
• Collaborate with Sales, Quality, R&D, and Production to support issue resolution

Ensure comp...