DevOps Engineer - ServiceNow - Inside IR35

SR2; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consulting firm in the City of London is seeking a DevOps Engineer to support a major operational resilience and ServiceNow optimisation programme. In this hands-on role, you will focus on enhancing workflows and automating processes across a complex enterprise environment. The ideal candidate will have strong experience in ServiceNow Change Management, CI/CD practices, and integration tooling. This position offers the opportunity to shape transformation initiatives within the organisation.

Qualifications

• Strong hands-on experience in ServiceNow Change Management and CMDB.
• Understanding of MID servers, Integration Hub, APIs, and enterprise integration patterns.
• Experience in improving CMDB data quality and automated ingestion.

Responsibilities

• Configure and enhance ServiceNow Change Management workflows.
• Implement and optimise CMDB data models and governance rules.
• Integrate Change processes into CI/CD pipelines.

Skills

ServiceNow Change Management

CMDB management

Discovery

CI/CD pipelines

Automation

Tools

Jenkins

Git

Azure DevOps

AWS pipeline tools

Job description

DevOps Engineer – ServiceNow – Inside IR35SR2 are supporting a major operational resilience and ServiceNow optimisation programme with a regulated organisation. You’ll join an in‑flight transformation focused on improving Change Management, CMDB accuracy, automation and integrations across a complex enterprise environment. This is a hands‑on engineering role working across ServiceNow workflows, Discovery, integration patterns and CI / CD enablement, collaborating with onshore teams and offshore delivery partners. Key Responsibilities

• Configure and enhance ServiceNow Change Management workflows, automation, approvals and risk models.
• Implement and optimise CMDB data models, class structures, relationships and governance rules.
• Integrate Change processes into CI / CD pipelines to enable automated governance within DevOps workflows.
• Develop scripted automation, Flow Designer logic and Integration Hub patterns.
• Support testing, troubleshooting and platform optimisation activities.

Required Experience

• Strong hands‑on experience across ServiceNow Change Management, CMDB and Discovery.
• Understanding of MID servers, Integration Hub, APIs and enterprise integration patterns.
• Experience improving CMDB data quality, reconciliation and automated ingestion.
• Familiarity with CI / CD tooling and automation (e.g., Jenkins, Git, Azure DevOps, AWS pipeline tools).

Ability to design or …