Development and Support Worker

Freelancingforgood; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

A charity focused on social impact is looking for a Development and Support Worker in London. The role involves creating job opportunities for those facing homelessness and supporting their employability. The ideal candidate will have at least 1 year of experience with individuals in challenging situations and possess strong communication skills. This full-time position offers a chance to make a real difference in the community and requires a proactive and empathetic approach.

Qualifications

• Minimum 1 year of experience working with individuals with multiple/complex needs.
• Knowledge of issues faced by people using services.
• Experience in the homelessness sector preferred.

Responsibilities

• Create opportunities for employment for individuals in need.
• Build relationships with site managers for brand awareness.
• Provide trauma informed support to those in need.

Skills

Effective written and verbal communication skills

Ability to establish and sustain positive relationships

Understanding trauma informed approaches

Experience dealing with challenging behavior

Tools

IT skills for database recording

Job description

Social Bite is looking for a Development and Support Worker.

Overview:

• Full-time role: 37 hours per week
• Language: English
• Location: London, UK
• Salary: £29,960 – £31,000 per year
• Applications closing: 12th January, 2026

Job Description

Are you ready to be a part of our dynamic and passionate Social Impact Team, dedicated to making a real difference in the lives of others? We’re looking for someone who thrives in a role full of variety, where each day offers something new.

As a charity and social business, at Social Bite, our vision is a society where no one should have to be homeless. We challenge the status quo by pioneering solutions that create lasting change, whether that’s by supporting people to find a safe place to call home, empowering and enabling people to get a job, or by providing free, fresh food to people in situations of homelessness or food poverty.

We are looking for a special someone to join as a Development and Support Worker on our successful programme Jobs First, that aims to provide employment opportunities to people in situations of homelessness. We are looking for a person who will build on an existing relationship with Mitchells & Butlers, a leading hospitality partner building and developing relationships across their portfolio of sites in London (covering well-known brands such as All Bar One, Nicholsons, Browns, O’Neill’s and Castle pubs).

Check out this video for more insight into the impact of the Jobs First Programme at Mitchells & Butlers.

Responsibilities

As our Development and Support Worker, you’ll work closely with our Programme Co‑ordinator to:

• Create opportunities for people to gain employment
• Help charities to establish referral pathways
• Build local level relationships with site managers to drive brand awareness with Mitchells & Butlers
• Provide trauma informed support to people you work with
• Develop an understanding of the barriers faced by people affected by homelessness in London in the context of employment and employability

Role Requirements

Essential:

• Awareness and/or understanding of trauma informed approaches and willingness to take part in training to develop and improve knowledge
• Minimum 1 year of extensive experience in working with individuals with multiple/complex needs
• Experience of dealing with challenging behaviour, de‑escalating and managing conflict alongside with ability to establish safe boundaries with vulnerable people
• Experience of working with and creating partnerships across various sectors
• Effective written and verbal communication skills
• Ability to establish and sustain positive and trusting relationships
• To work effectively within a team
• Knowledge and understanding of issues and/or barriers faced by people who use services

Desirable:

• Experience of working in homelessness sector
• Experience of working in employability sector
• Awareness & Knowledge of homelessness and current and future issues affecting the sector in Scotland
• Adult and Child Protection Knowledge
• Knowledge and understanding of DWP and benefits systems
• Good IT skills and the ability to accurately record information in a database
• Experience of monitoring and evaluation
• Some experience of working within a commercial environment

Personal attributes

• A high level of commitment to the aims of Social Bite and to improving the lives of people affected by homelessness
• Experience in either recruitment, working in homelessness and employability or hospitality could be considered desirable but not essential.
• A non‑judgemental and empathetic approach and a belief in potential of all people
• Approachable, enthusiastic, proactive, resilient
• Reliable, practical, highly organised
• Strong relationships building skills for developing effective internal relationships and partnerships with a range of charities
• Flexible, creative with a solution focused approach
• Ability to manage a varied workload and prioritise to meet competing deadlines
• Ability to set and maintain boundaries and to challenge own (and others) unconscious bias
• Ability to address conflict and challenge perceptions (both external and internal)

How to apply?

If this sounds like your perfect role, we would love to hear from you. Please send your CV and cover letter to [e-mail] to apply for this position.

In your cover letter, please address the following points:

• Why would you like to join Social Bite’s Social Impact Team?
• Why are you passionate about employment for people facing homelessness?
• What interests you about working with our hospitality partner, Mitchells & Butlers?