Desktop Support Technician - Hull

Principal IT; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology recruitment agency is seeking an IT Desktop Support Technician in Hull. The successful candidate will provide support by troubleshooting issues, maintaining PCs, and ensuring technical documentation is up to date. Ideal candidates should have strong experience with Microsoft Windows OS, good communication skills, and relevant certifications. The role offers a salary of £30,000 to £35,000 per annum along with a favorable holiday allowance and pension scheme.

Benefits

Favorable holiday allowance

Company contributed pension scheme

Qualifications

• Proven work experience as a Desktop Support Engineer or similar role.
• Good language and communication skills are essential.
• Familiarity with troubleshooting networks and using MS Intune.

Responsibilities

• Build and install PCs and peripheral devices according to IT policies.
• Troubleshoot technical issues related to hardware and software.
• Maintain accurate records in the IT Helpdesk ticketing system.

Skills

Desktop Support

Networking troubleshooting

Problem-solving

Communication skills

Education

Certifications in Microsoft/Comptia/ITIL or Cisco

Tools

Microsoft Windows OS

Office 365

MS Intune

Job description

Overview

IT Desktop Support Technician - 30,000/ 35,000 per annum - Hull

Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday).

Key Responsibilities

• Build/install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards
• Maintain PC's and peripheral devices with Planned Preventative Maintenance
• Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology
• Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required
• Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary
• Responsible for the ongoing patch and vulnerability management of many of the company devices
• Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support or similar
• Good language and communication skills
• Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous
• Familiarity with Office 365, Network troubleshooting and MS Intune
• Excellent problem solving and multitasking skills
• Strong experience of working with Microsoft Windows OS with some experience of Android/iOS
• Ability to work as part of a team

The Package

If successful our client is offering a salary between 30,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme.

How to Apply

If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

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