Desktop Support Officer

Career Choices Dewis Gyrfa Ltd; Ruthin; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local government agency in Ruthin is looking for a Desktop Support Officer to provide expert customer support and assist with the Hwb migration project. The role emphasizes teamwork and engaging with new technologies while ensuring a healthy work-life balance for employees. Ideal candidates should have a passion for technology and excellent problem-solving skills. Benefits include flexible working, generous leave, and employee wellbeing initiatives, making it a rewarding place to progress one's career.

Benefits

Flexible working opportunities

Generous annual leave

Employee Assistance Programme

Lifestyle Savings via DCC Rewards

Car salary sacrifice scheme

Family-friendly policies

Qualifications

• Experience in providing technical support to customers.
• Ability to work with new and emerging technologies.
• Excellent communication and teamwork skills.

Responsibilities

• Provide expert advice and hands-on assistance to customers.
• Support the Hwb migration project.
• Engage with new technologies to maintain a modern council.

Job description

Desktop Support Officer Job reference: PDIT00031D1SJE Location: County Hall, Ruthin Salary: Grade 5 (£27,694 - £30,024 per annum) Hours: 37 hours per week Contract: Fixed Term for 12 months Closing date: 28th January 2026 Our ICT department have an exciting career opportunity available.

We’re looking for someone who would enjoy working in a friendly and proactive team, and who is keen to progress their career.

You will be providing customers with expert advice and hands-on assistance, with a particular focus on supporting the Hwb migration project.

In addition, you will actively engage with new and emerging technologies to ensure our council remains modern and tech- savvy.

With Denbighshire Council, you will have an employer with a keen interest in your continuing development, with excellent work-life balance ethics in place, and who rewards all employees with a range of benefits such as discounts at retailers, generous holiday provision, flexible working, and much more.

Appointment subject to Disclosure & Barring Service Clearance and satisfactory references.

For an informal discussion relating to the post, contact Adele Williams, Service Desk Manager on 01824 706299, e-mail adele.williamsdenbighshire.gov.uk.

What makes Denbighshire County Council a great place to work?

We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.

• Flexible and agile working opportunities
• Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
• Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
• Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
• Car salary sacrifice scheme and car leasing scheme
• Family friendly policies How to Apply?

To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification: www.denbighshire.gov.uk/work-for-us Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.

Candidates must complete an application form on our website to be considered.

We regret that we are unable to reply to all applications.

If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Therefore, if you are interested, please submit your application as early as possible.

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