Desktop Support Engineer

Adecco; Swindon; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading consultancy organisation is looking for a Desktop Engineer in Swindon. This role involves second-line support while working closely with the Service Desk and Level 3 teams. Candidates should have hands-on experience with Windows 10/11 and Intune, along with knowledge of desktop hardware and SCCM. The position requires excellent communication skills and the ability to resolve incidents promptly. The contract is permanent and full-time, with competitive salary ranges between £31,000 and £33,000.

Qualifications

• Experience with Microsoft Windows 10/11 and Intune.
• Understanding of desktop and laptop hardware.
• Basic knowledge of SCCM and Active Directory.
• Familiarity with networking concepts.
• Experience with security tools for disk encryption.

Responsibilities

• Resolve second-line incidents within SLAs.
• Complete user requests promptly.
• Maintain escalations below 2% per month.
• Achieve CSAT scores of 4.5/5 or higher.
• Communicate effectively with Service Desk and L3 teams.
• Deliver project tasks on time.

Skills

Microsoft Windows 10/11

Desktop and laptop hardware

SCCM (MECM)

Active Directory

Networking concepts

Security tools

Job description

Overview

Desktop Engineer
Location: Salisbury (On-site, 5 days a week)
Salary: £31,000 - £33,000

A leading consultancy organisation is currently looking to recruit a Desktop Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication.

Responsibilities

• Resolve second-line incidents within defined SLAs
• Complete user requests in a timely manner
• Maintain escalations at less than 2% per month
• Achieve CSAT scores of 4.5/5 or higher for incidents handled
• Communicate proactively with Service Desk and L3 teams
• Deliver project tasks within agreed timescales

Qualifications

• Hands-on experience with Microsoft Windows 10/11 and Intune
• Solid understanding of desktop and laptop hardware
• Basic administration knowledge of SCCM (MECM) and Active Directory
• Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi)
• Familiarity with security tools, especially disk encryption using BitLocker

Job Info

• Job Title:
• Company:
• Location: Swindon, Wiltshire
• Posted:
• Closes: Jan 4th 2026
• Sector: IT
• Contract: Permanent
• Hours: Full Time