Deskside Technician

ECS Resource Group Ltd; Maidenhead; On-site; GBP 40,000 - 45,000; Full time

Job summary

A Global Infrastructure Consultancy is seeking a Deskside Technician to work onsite in Maidenhead. The role involves managing hardware repairs, providing software support, and ensuring a high level of service for VIP clients. Candidates should have strong organisational skills, relevant support experience, and a detail-oriented approach. The salary ranges from £40,000 to £45,000, along with a supportive work environment.

Qualifications

• Previous experience in PC hardware/software, network and print support.
• Ideally have experience with ServiceNow or similar ticketing systems.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Manage non-warranty hardware repair and warranty repair.
• Oversee PC lifecycle and asset management for serialised devices.
• Provide deskside software support and smart hands support.

Skills

PC hardware/software support

VIP support

ServiceNow Ticketing system familiarity

Customer service skills

Organisational skills

Job description

Overview

Deskside Technician - Onsite in Maidenhead – £40,000 - £45,000

A Global Infrastructure Consultancy is currently recruiting for a Deskside Technician to be based onsite in Maidenhead.

Responsibilities

• Non-Warranty Hardware Repair
• Warranty Repair and Management
• PC lifecycle and Asset Management for Serialised Devices
• Installations, moves, and changes for Serialised Devices
• Deskside Software Support
• Smart Hands Support
• VIP Support
• Conferencing Support
• Event Support

Required Skills / Qualifications

• Previous PC hardware/software, network and print support experience.
• Previous VIP support experience
• Ideally have ServiceNow Ticketing system or have used a similar system.
• Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Strong organisational skills and ability to prioritise workload, someone who is energised by helping people and making things happen.

Please apply for further information

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process