Deskside Team Lead - Grow, Mentor & Deliver IT Support

Long View Systems; Scotland; On-site; GBP 40,000 - 53,000; Full time

Job summary

A leading IT provider is seeking a Deskside Team Lead in the UK to guide a support team. Responsibilities include managing service delivery for clients, mentoring team members, and fostering a positive workplace culture. Candidates should have 4+ years of experience in technical support and demonstrate strong leadership and customer service skills. Competitive salary range is $52,900 - $69,431 plus variable earnings.

Benefits

Recognition programs

Career growth opportunities

Interesting work with latest technologies

Qualifications

• 4+ years of related experience.
• Ability to lead and mentor a deskside support team.
• Excellent communication skills with clients and stakeholders.
• Experience with ITSM and incident management best practices.

Responsibilities

• Lead team to deliver support for software and hardware queries.
• Ensure smooth onboarding and clarify expectations for team members.
• Communicate with clients regarding team availability and feedback.
• Promote positive communication and address team challenges.

Skills

Team leadership

Customer service

Technical support

Communication

Problem-solving

Tools

Microsoft 365

Windows

Linux

Mac OS

Citrix

Active Directory

Job description

A leading IT provider is seeking a Deskside Team Lead in the UK to guide a support team. Responsibilities include managing service delivery for clients, mentoring team members, and fostering a positive workplace culture. Candidates should have 4+ years of experience in technical support and demonstrate strong leadership and customer service skills. Competitive salary range is $52,900 - $69,431 plus variable earnings.