Deskside Engineer

vertex-it-solutions; Lytham St Annes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A managed service provider in Lytham St Annes is seeking a reliable Deskside Support Engineer to provide on-site support for government-sector clients. The role requires strong technical skills, particularly in Windows OS and Microsoft 365, as well as excellent customer service abilities. Responsibilities include troubleshooting issues, configuring devices, and maintaining documentation. This is an on-site position that necessitates adherence to security and compliance requirements.

Qualifications

• Proven experience in a deskside / 2nd line support or similar technical role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and typical desktop/laptop applications.

Responsibilities

• Provide on-site deskside support to government-sector users.
• Troubleshoot hardware, software, and network issues.
• Build, configure, and deploy desktops and laptops.

Skills

Customer service

Technical troubleshooting

Windows OS

Microsoft 365

Active Directory

Job description

Overview

Our MSP client is seeking a reliable and professional Deskside Support Engineer to be based on-site with one of our government-sector clients in Lytham. This position requires a high level of customer service, technical competence, and professionalism, as you will be supporting end users in a secure and fast-paced environment.

Key Responsibilities

• Provide on-site deskside support to government-sector users, ensuring all incidents and requests are resolved efficiently and in line with SLAs.
• Troubleshoot hardware, software, and network issues across Windows-based systems.
• Build, configure, and deploy desktops, laptops, mobile devices, and peripherals.
• Support user onboarding and offboarding, including workstation setups and access management.
• Perform routine maintenance and hardware refresh activities.
• Maintain clear documentation, asset records, and ticket updates.
• Collaborate with remote teams and escalate issues where necessary.
• Adhere to security, compliance, and confidentiality requirements appropriate for government environments.

What We’re Looking For

• Proven experience in a deskside / 2nd line support or similar technical role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and typic...