Desk Based Loss Adjuster

Davies Group; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading claims management firm in the UK seeks a Property Loss Adjuster to manage a diverse caseload in a supportive remote environment. The role involves processing claims, maintaining high standards of documentation, and ensuring client satisfaction. Candidates should have significant experience in property loss adjustments and be pursuing recognized qualifications. Flexibility to work out-of-hours and strong analytical skills are essential. This is an excellent opportunity for motivated individuals looking to thrive in a dynamic setting.

Qualifications

• High level of Property Loss Adjuster experience.
• Strong background in domestic and commercial claims.
• Appetite to operate in remote teams.

Responsibilities

• Achieve agreed activity levels to reduce WIP.
• Process invoices and approve estimates promptly.
• Issue interim fees during claim life cycle.
• Complete all documentation within set SLAs.
• Maintain accurate management information.
• Proactively manage file timelines.
• Identify and address cases of fraud.
• Validate policy interpretations.
• Prepare and approve reports for clients.
• Ensure files meet audit standards.
• Update clients according to SLAs.
• Follow procedures for problems and complaints.
• Build relationships with clients and staff.
• Refer business opportunities to the company.
• Handle out-of-hours calls.

Skills

Attention to detail

Analytical approach

Education

Recognised professional qualifications at diploma level

Job description

Overview

Department: Claims Management
Location: Home (United Kingdom)
Position: Property Loss Adjuster New Opportunity in a supportive team environment. As a Property Loss Adjuster you will handle a range of claims of varying complexity and value, enjoying a broad and busy caseload where every day is different. You should have a strong background in both domestic and commercial claims and the appetite to operate in a remote team within a fast‑paced and continually evolving environment.

Responsibilities

• Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
• Process all invoices and approve estimates within five working days of receipt/agreement.
• Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
• Complete all prepared site‑notes templates and associated documentation within set SLAs.
• Ensure data in Cq is accurate at all times.
• Assist in maintaining accurate management information by completing spreadsheets as necessary.
• Reduce elapsed timescales by providing and fostering a pro‑active approach to file management.
• Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs.
• Work to ensure correct policy interpretation and validation.
• Prepare, check and approve reports for clients in accordance with agreed SLAs and formats.
• Ensure files are up to audit standards at all times.
• Pro‑actively update customers and clients where necessary in accordance with agreed client SLAs.
• Follow agreed/documented procedures when dealing with problems and complaints.
• Build good working relationships with clients and staff, both internal and external to the Davies Group.
• Maintain an awareness of business opportunities and refer all identified opportunities to the Davies Group.
• Responsible for out‑of‑hours calls.

Qualifications / Knowledge and Abilities

• High level of Property Loss Adjuster experience.
• Already hold or working towards recognised professional qualifications at a diploma level.
• Accuracy, attention to detail and an analytical approach.