Designate Store Manager

McCarthy Recruitment; Greater London; On-site; GBP 36,000 - 37,000; Full time

Job summary

A leading recruitment consultancy is seeking a Designate Store Manager for a major store in London. The ideal candidate will lead a motivated team, ensuring exceptional customer service while managing daily operations. Responsibilities include coaching staff, monitoring performance, and implementing improvement strategies. Candidates should have a deep understanding of customer needs and fashion trends and be experienced in a dynamic retail environment. This full-time permanent role offers a competitive salary with bonuses.

Benefits

Bonus

Qualifications

• Professional and commercially astute with a passion for customer service and people management.
• Knowledge of fashion trends and exceptional customer service skills.
• Ability to motivate and lead a team effectively.

Responsibilities

• Inspire team to achieve store targets through coaching.
• Monitor store performance and implement improvement strategies.
• Encourage customer service culture and address customer feedback.

Skills

Customer service passion

People management

Commercial awareness

Fashion knowledge

Job description

Job Title: Designate Store Manager

Location: London

Salary: £36,272 - £36,279 + Bonus

Role: Full Time (40 Hours) - Permanent

Overview

Are you a fantastic Retail/Hospitality Manager looking for your next big challenge? We are on the hunt for an extraordinarily talented retailer who will be responsible for one of our clients' major stores. This role will involve travel to other London branches supporting day‑to‑day management operations. Responsible for motivating a team to offer a customer experience which is second to none; you will be professional and commercially astute, with experience in a dynamic retail environment. With fantastic brand recognition, and an iconic stance in the great British High Street, this really is a dream role for any experienced Retail Manager.

Ideal Candidate

• You will be professional and commercially astute with a passion for customer service, people management and a strong desire to succeed.
• Product knowledge that leaves others behind, living and breathing fashion.
• Customer service you believe in, not because you have to; every customer must walk out feeling they have had a personal shopping experience.
• Commercial awareness is a must; it's not just fashion, you must be able to read and understand the reports and figures as well as knowing what makes a store look outstanding.
• Understanding your customers' needs as well as the offerings from your competitors should come naturally to you.
• Customer focus when making all decisions, ensuring the customer is at the heart of all operations in store.
• Excellent people management skills, with the ability to motivate and gain respect from your team.
• Ideally experience of the premium service market or a very clear understanding of it.

Role and Key Responsibilities

• Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork in a high‑energy atmosphere.
• Monitor store performance and make recommendations to improve results.
• Communicate store performance and company updates to the team.
• Encourage a customer service culture, ensuring the team delivers sound fashion consulting at all times.
• Proactively seek out customer feedback and make recommendations to improve customer service.
• Ensure all difficult customer issues are resolved effectively and in a timely manner.
• Build rapport and be approachable and helpful to both customers and staff.
• Actively coach and develop the team to support internal succession.
• Monitor controllable costs and take action where appropriate.
• Understand and adhere to the company's Health & Safety procedures.

About Us

This role is being handled by McCarthy Recruitment, an award‑winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with; our difference is our commitment to providing a professional and personalized recruitment service of the highest quality.

Equal Opportunity Statement

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply for this role now.