Deputy Shift Leader

ISS Facilities Services; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company in London is seeking a skilled Deputy Shift Leader. This role is key in supporting the Shift Leader to ensure operational continuity across critical sites. You will oversee maintenance tasks, supervise engineers, and promote effective communication across shift teams. The ideal candidate will have strong mechanical and electrical knowledge and proven leadership abilities. This position offers a permanent contract with competitive benefits.

Qualifications

• Qualified electrical or mechanical engineer.
• Multi-skilled knowledge of UPS, generators, and power distribution.
• HV switching experience and current HV training certificate.

Responsibilities

• Act as 2IC, supporting the Shift Leader.
• Monitor and repair all M&E assets.
• Supervise engineers and oversee external contractors.

Skills

Qualified electrical or mechanical engineer to current standards

Multi-skilled with strong Mechanical/Electrical knowledge

Strong leadership, management, and supervisory skills

Excellent communication skills

Proactive, solutions-focused mindset

Job description

Overview

Deputy Shift Leader – Location: London, E14 5HP. Hours of work: 43. Shift Pattern: Rotating mix of days, nights, and off days. Contract Type: Permanent.

We are seeking a skilled and motivated Deputy Shift Leader to support the Shift Leader and ensure operational continuity across critical sites. The Deputy Shift Leader assists the Shift Leader, covers periods of annual leave, and supports succession planning. The role ensures all M&E assets are monitored, maintained, and repaired to guarantee maximum operational effectiveness and reliability while supporting the Shift Leader in operational management and team leadership.

Responsibilities

• Act as 2IC on shift, supporting the Shift Leader in organising and delivering work.
• Monitor, maintain, and repair all M&E assets, including UPS, generators, and power distribution systems.
• Supervise engineers and trades on shift, and oversee external contractors.
• Organise jobs and ensure timely completion of reactive and planned maintenance tasks.
• Ensure adherence to Health, Safety, and Quality Assurance (ISO 9001-2000) procedures.
• Respond promptly to maintenance issues and help desk requests, minimising downtime and operational disruptions.
• Maintain accurate records of maintenance activities, repairs, preventative schedules, and compliance documentation.
• Prepare Method Statements and Risk Assessments as required.
• Promote effective communication and collaboration across shift teams to ensure smooth operations and successful handovers.

Qualifications

• Qualified electrical or mechanical engineer to current standards.
• Multi-skilled with strong Mechanical/Electrical knowledge, including UPS, generators, and power distribution.
• HV switching experience and a current HV training certificate.
• Strong leadership, management, and supervisory skills.
• Excellent communication skills (verbal, written, and telephone).
• Ability to work effectively in a critical environment and as part of a team.
• Proactive, solutions-focused mindset with operational efficiency and compliance as priorities.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, ISS helps customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking corporate responsibility very seriously. Our passion is people.

We offer a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, supporting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]