Deputy Manager

Fashion & Retail Personnel; United Kingdom; On-site; GBP 33,000 - 36,000; Full time

Job summary

A global luxury retailer in the UK is seeking a Deputy Manager for one of their flagship stores. The role involves managing a large team to ensure exceptional customer service and driving the commercial performance of luxury products. The ideal candidate should have retail experience emphasizing customer service, proven leadership skills, and a dedication to team development. This position offers a balanced work schedule with only two weekends required per month, enhancing work/life balance.

Benefits

Contributory pension

Bonus

Staff discount

Better work/life balance

Qualifications

• Experience in a retail environment focused on outstanding customer service.
• Proven leadership skills with a passion for developing team members.
• Alignment with company values aiming for a great workplace.

Responsibilities

• Manage a large team to drive sales through excellent service.
• Deliver service levels beyond typical high street standards.
• Drive the commercial performance of luxury products.
• Train, develop, and manage team performance.

Skills

Customer service excellence

Team leadership

People management

Job description

Salary: £33,000 - £36,000 per annum plus contributory pension + bonus + staff discount + two full weekends off per month!

A global luxury retailer, specialising in beauty and luxury accessories is looking for a deputy manager to run one of its multi-million turnover, flagship stores. Core to its success, the company puts people at the heart of everything it does. Whether it is being obsessed with providing the highest levels of customer service, or ensuring that its employees are well trained, highly motivated and developed internally, this business has one of the best reputations in the industry as an employer of choice.

Overview

The role of a deputy manager will see you managing a large team to drive sales through delivering the highest standards of service. This business strives to deliver an elevated level of service that you won’t find on the high street. Alongside driving service, you’ll be responsible for the commercial performance of a luxury product category. You will also assume responsibility for the training, performance, and development of your team, requiring an outgoing, highly motivated, and excellent people manager.

Responsibilities

• Managing a large team to drive sales through delivering the highest standards of service.
• Delivering an elevated level of service beyond the high street.
• Driving the commercial performance of a luxury product category.
• Assuming responsibility for the training, performance, and development of the team.

Qualifications

• Experience in a retail environment with a strong focus on delivering the highest customer service experience.
• Proven leadership and passion for team development.
• Alignment with company values and a dedication to creating a great place to work.

In this role you will only work two full weekends per month and only seven days in every fortnight, giving a better work/life balance.

The ideal candidate will come from a retail environment which has a strong focus on delivering the highest customer service experience possible. You’ll be an experienced leader who has a passion for team development. This retailer places a huge emphasis on its people and is true to its company values. The company looks to make each of its stores a great place to work, demonstrated by the fun and unique culture the company has. The average length of service in the management team is one of the highest in the retail industry.