Deputy Manager

Halfords; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Staines-upon-Thames is seeking a Deputy Manager to ensure smooth operations in the absence of the Store Manager. Responsibilities include driving sales, managing daily operations, and fostering a customer-centric culture. Candidates should have managerial experience in retail, strong coaching skills, and the ability to meet sales targets. The role offers comprehensive benefits and opportunities for career advancement.

Benefits

6 weeks of annual leave

Quarterly performance bonuses

25% discount on most products

Health Cash Plan

Qualifications

• 1 year of managerial experience in retail.
• Proven track record in coaching and managing colleagues.
• Ability to meet sales targets and deliver excellent customer service metrics.

Responsibilities

• Lead to foster a customer-centric culture.
• Drive sales performance and maintain service standards.
• Manage daily store operations.

Skills

Managerial experience

Coaching skills

Customer service

Communication skills

Sales performance

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment.

Responsibilities

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations, including compliance with health and safety and retail standards.
• Schedule and manage labor effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

Qualifications

• A year of managerial experience in a retail sales environment.
• Proven track record in coaching and managing colleagues.
• Strong understanding of compliance and operational standards.
• Ability to meet sales targets and deliver excellent customer metrics.
• Commercial acumen and awareness of industry trends.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with a willingness to learn our systems.

Benefits

We recognise that everyone has different needs, which is why we offer a range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses.
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and more.
• Family & Friends Discount Events.
• Opportunities for financial planning support through Wagestream.
• Access to GP services 24/7.
• Share save scheme with a 20% discount on shares.
• Health Cash Plan for well-being services and healthcare costs.
• Pension Scheme & Life Assurance.

We are committed to your development and offer ample opportunities for career advancement within Halfords. Join us as we grow and innovate in motoring services and electric mobility. Be part of our success in getting the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.