Deputy Manager

ELM PARK LODGE; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A residential care home in Greater London is seeking a Deputy Manager to assist in managing day-to-day operations, ensuring compliance with care standards, and leading a team effectively. The ideal candidate will have supervisory experience in a residential care setting and be knowledgeable about CQC regulations. Strong communication skills and compassion are essential for creating a supportive environment for both residents and staff. The position offers an opportunity to contribute significantly to residents' well-being.

Qualifications

• Experience in a supervisory or management role within a residential care or mental health setting.
• Proficiency in computer skills is necessary.
• Excellent communication and problem-solving skills required.

Responsibilities

• Assist in the management of the home and ensure compliance with legal standards.
• Generate and review care plans and risk assessments.
• Manage incidents and safeguarding concerns appropriately.

Skills

Supervisory experience

Knowledge of CQC standards

Computer proficiency

Understanding of mental health conditions

Compassion and empathy

Team management

Education

NVQ Level 3 in Health & Social Care

Level 5 qualification in Leadership and Management

Job description

About Us

At Elm Park Lodge, we are a CQC registered residential care home, providing high-quality, person-centred care for individuals with mental health needs. We offer 24‑hour care and pride ourselves on delivering a safe, supportive, and therapeutic environment that promotes dignity and independence. Our skilled team works closely with residents, families, and external professionals to ensure positive outcomes and continuous improvement.

Role Overview

As Deputy Manager, you will play a pivotal role in assisting the Registered Manager with the day‑to‑day operation of the home. You will help lead a team of support staff, ensuring the highest standards of care are met for all residents. Your leadership, communication, and organisational skills will be crucial in creating a positive environment for both residents and staff.

Key Responsibilities

• Assist in the management of the home, ensuring compliance with all legal and regulatory standards (CQC, Health & Safety, Local Authority).
• Generate and review care plans and risk assessments for residents.
• Ensure all staff training is up to date and organise refresher training courses.
• Ensure effective communication with residents, families, and professionals involved in care.
• Manage incidents and safeguarding concerns, ensuring appropriate actions are taken in line with policies and procedures.
• Assist the manager with chairing staff meetings.
• Carry out pre‑admission assessments on potential residents.
• Promote a person‑centred approach to care, ensuring the physical, emotional, and mental well‑being of all residents.
• Order repeat prescriptions for all residents.
• Carry out medication audits and infection control audits.

Skills and Experience

• Experience in a supervisory or management role within a residential care or mental health setting.
• Knowledge of CQC standards and the ability to ensure compliance with regulations.
• Proficiency in computer skills.
• Strong understanding of mental health conditions, person‑centred care, and the challenges involved in residential care.
• NVQ Level 3 in Health & Social Care (or equivalent); a Level 5 qualification in Leadership and Management would be a bonus.
• Excellent communication, organisational, and problem‑solving skills.
• Compassionate and empathetic, with a genuine desire to improve the lives of those in your care.
• Ability to manage and motivate a team, working collaboratively with all staff members.