Deputy Local Service Manager

Sanctuary Group; Southend-on-Sea; On-site; GBP 29,000 - 32,000; Full time

Job summary

A well-known health service provider in Southend-on-Sea is seeking a Deputy Local Service Manager to oversee the mental health service. Responsibilities include managing a compassionate team, ensuring compliance, and building relationships with customers. The role offers a salary of £29,637 plus benefits like annual leave and career development opportunities.

Benefits

Health and wellbeing support

Company-paid life insurance

Enhanced parental leave

Flexible working options

Retail discounts

Qualifications

• Experience managing, recruiting, training, and supporting colleagues.
• Knowledge of support planning, risk assessment, and safeguarding.
• Ability to remain calm and work effectively in challenging situations.

Responsibilities

• Manage, recruit, train, and support colleagues.
• Ensure compliance with relevant frameworks and maintain strong support systems.
• Build positive relationships with customers and partners.

Skills

Management experience

Strong communication skills

Compassion and understanding

IT skills

Experience with mental health

Education

NVQ Level 3 in Health and Social Care (or equivalent)

Job description

Overview

We're proud to be recognised as the 2025 Housing with Care Employer of the Year and we're excited to welcome a new Deputy Local Service Manager to our mental health service at Hope Lodge, Sutton Road, Southend On Sea SS2 5PF, Essex. You'll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first - every single day. #BeYourBest reflects our promise to give you the tools, training, and support you need to reach your potential - while celebrating your individuality and the difference you make every day.

Responsibilities

• Manage, recruit, train and support colleagues, ensuring compliance with relevant frameworks and creating effective rotas
• Promote best practice so services are delivered to a high standard
• Ensure strong support systems are in place and maintain full compliance
• Support the Local Service Manager with managing empty properties
• Build and maintain positive relationships with customers and external partners
• Be willing to travel occasionally (a full driving licence is desirable)
• Management or supervisory experience in a social care setting with an NVQ Level 3 in Health and Social Care (or equivalent)
• Compassionate, understanding and hands-on approach to achieving positive outcomes
• Strong written and verbal communication skills, and confident using IT systems
• Experience supporting people with mental health needs
• Knowledge of support planning, risk assessment and safeguarding
• Ability to stay calm and work effectively in challenging situations
• Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living.

Additional Information

Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. Before you apply, we’re currently only accepting applications from those with the right to work in the UK. If you’re applying internally, please use your internal careers account to submit your application. We may receive a high volume of applications and reserve the right to close this advert early - so don’t miss out, apply as soon as you can.

Equal Opportunity and Compliance

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Salary and Benefits

Salary £29,637 rising to £31,196 per year after 12 months once proficient, 37.5 hours. Benefits include 25 days of annual leave (rising to 30, plus bank holidays), occupational sick pay linked to length of service, and a pension matched up to 7%. Other benefits may include:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced parental leave and paid volunteering days
• Company-funded training and ongoing career development opportunities
• Flexible working options
• Exclusive retail discounts, Cycle to Work, and brand-new salary sacrifice electric car schemes

Some rewards are subject to a qualifying period or other criteria — visit our website for more information. When you’re at your best, so are our customers.