Deputy Head of Planned/Unplanned Services

EAST LONDON NHS FOUNDATION TRUST; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in the United Kingdom seeks a professional to lead and manage clinical services while ensuring the highest standards of care and supporting positive staff experiences. Applicants should be aligned with the organization's values of care, respect, and inclusivity, contributing to the delivery of effective health services across diverse communities. Flexible working arrangements are available.

Responsibilities

• Collaborate with leadership to set goals for staff.
• Manage human and financial resources across service lines.
• Ensure safe service delivery and positive experiences.
• Maintain business continuity through operational planning.
• Work with colleagues on corporate objectives.

Job description

Responsibilities

• The post holder in collaboration with the HoCS, Deputy Director, Clinical Director and leads assist in the setting of goals and objectives for staff within the service in accordance with ELFT's policies to ensure delivery of excellent clinical care.
• The post holder will be responsible for the effective management of human resource, financial resource, governance and business planning arrangements across the service lines.
• The post holder will be responsible for the safe and effective delivery of services within their portfolio and ensuring the smooth and safe day to day running of services, maintaining positive staff and patient experience.
• Ensuring that business continuity and resilient service delivery, supported by robust operational and capacity planning.
• Work in partnership with colleagues across the organisation to ensure the delivery of the Trusts corporate objectives and transformation programmes including Quality Improvement.
• Ensure collaboration between services to support quality improvements and collective achievement of performance standards incorporating quality, safety, contractual, access, financial and workforce.
• Lead by example and act at all times as an ambassador for the Trust, championing the Trusts values and upholding the highest standards of behaviour and compassion for colleagues.
• To provide visible operational, professional leadership, guidance, support and direction to staff within service areas.
• Work in partnership with the Heads of Clinical Service, Clinical Directors, Professional leads in delivering the objectives of the clinical service lines within service areas.
• To be a professional role model supporting an inclusive culture of kindness and compassion.
• To facilitate and drive change across the clinical service lines in line with the trust change agenda and to do so in conjunction with clinical and managerial colleagues and service improvement managers.

Overview

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Quality Improvement

Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.

Strategic Outcomes

We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.

Our Community

We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.

Aiming High

We were rated ‘Outstanding’ by the CQC in 2016, were proud to be rated ‘Outstanding’ again in 2018 and continue to be rated ‘Outstanding’ in 2021. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.

Staff and Service Users United

We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.

Diversity

ELFT is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre‑set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

Flexible Working

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.